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Former Member's avatar
Former Member
2 years ago

1P Touch ID not working with Magic Keyboard and M1 Pro MacBook Pro 14"

Unlocking 1P 8.10.9 via Magic Keyboard with Touch ID is not working.
It works using the Touch ID that is integrated in the laptop.

The MacBook is not in clamshell mode.

1Password Version: 8.10.9
Extension Version: 2.13.0
OS Version: 13.4.1
Browser: safari

macos

3 Replies

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  • GreyM1P's avatar
    GreyM1P
    Icon for 1Password Team rank1Password Team
    2 years ago

    @BBslim

    That's great! I'm glad Dave was able to help. :)

  • Former Member's avatar
    Former Member
    2 years ago

    Hi Dave.
    Looks like that worked .
    Cheers

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    Hello @BBslim! 👋

    I'm sorry that you're unable to unlock 1Password using Touch ID on your Magic Keyboard. Are you still able to unlock the Mac itself using Touch ID on the Magic Keyboard?

    As a first step can you try these steps:

    1. Open and unlock 1Password with your Mac in clamshell mode (Macbook lid closed).
    2. Plug in your Magic Keyboard to your Mac directly with the provided USB-C-to-Lightning cable.
    3. Leave the Magic Keyboard plugged in for around 10 minutes or so.
    4. After 10 minutes, unplug your Magic Keyboard and restart your Mac.

    Let me know how that goes. 🙂

    -Dave