Forum Discussion

Former Member's avatar
Former Member
4 years ago

1P won't unlock or let me change vaults on 3 of my units.

Tried to delete and re-install but starts again the same way. I had a lot of trouble when I first had to start using the web site to store my data. Changed passwords several times. I tried old pas...
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Jack_P_1P's avatar
Jack_P_1P
Icon for 1Password Team rank1Password Team
4 years ago

Hi @excowdoc:

Thanks for confirming! To get a sense of what could be going on here that's keeping you from unlocking 1Password on your old computer or phone, I'd like to ask you to create some diagnostics reports, one from each of your devices:

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!