Forum Discussion

Former Member's avatar
Former Member
3 years ago

1passsword not working on new Samsung S23

I've installed 1password app on my phone but I cannot get the icon to appear above the on screen Samsung keyboard. I have enabled autofill to 1password, and tried disabling and re-enabling again ...
android
1P_Timothy's avatar
1P_Timothy
Icon for Community Manager rankCommunity Manager
3 years ago

Hi @aerobicsoup, thanks for writing in. I'm sorry Autofill isn't working as expected on your new phone.

I did some testing with Samsung Keyboard and I consistently see a prompt from 1Password where Autofill is supported.

I'd like to ask you to temporarily set prompts below fields, then check if a prompt from 1Password appears after tapping a field:
1. Open and unlock 1Password for Android.
2. Tap the account or collection icon.
3. Tap Settings > Autofill.
4. Tap Display Autofill prompts > Below the fields they relate to.

If prompts still do not appear, I'd like to ask you to share an app, or website/browser where you have encountered this, so we can help investigate further.

Thanks again!