Forum Discussion
1P_Timothy
Community Manager
3 years agoHello dgg4, I'm sorry to hear that didn't work for you! When you open 1Password for Android do you see a face icon next to the account password field similar to my example below?
If so, tapping the face icon should open the biometric prompt. If not, you can try resetting any biometrics saved on your device:
1. Turn Biometric unlock off under Settings > Security in 1Password for Android.
2. Delete all saved biometry and disable fingerprint unlock in your device settings.
3. Restart your device.
4. Enable fingerprint unlock in your device settings.
5. Enroll your fingerprint again.
6. Enable Biometric unlock in 1Password for Android.
Let me know how that goes!