Forum Discussion
77 Replies
- 1P_Ben
1Password Team
@Trey_Neal
I apologize. Due to an oversight on our end it doesn't appear we've reviewed the report yet. I'm asking someone from my team to do that now and follow up with you ASAP. Thank you for checking in.
Ben
- Former Member
Any results from the diagnostics report?
- Former Member
@Trey_Neal:
Thank you! I confirm that I have managed to locate your diagnostics report in our system :+1: We will take a look and someone will get back to your email as soon as possible.
Thank you for your patience!
ref: ACF-16523-175
- Former Member
Diagnostics report #ACF-16523-175
- Former Member
Understood @Trey_Neal, let us know how it goes :+1:
- Former Member
It might take a moment. The app crashed when I tapped Send Diagnostics.
- Former Member
@Trey_Neal:
I would like to ask you to generate a https://support.1password.com/diagnostics/?ios and email it to us to mailto:support+forum@agilebits.com, so we can take a closer look at why this is happening to you.
After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.
Looking forward to your message!
- Former Member
I'm running 7.9.2 now. No other changes to my configuration. Problem persists. App freezes when I attempt to search for a login item, the internal browser will freeze after a successful login to an account, the app will crash out to the Home screen of my phone, the app will hang when attempting to launch, the app will launch but will show a completely empty list of items and only show the separator lines on the screen. The only thing consistent is that it is inconsistent. I've been a user of 1Password since October 6, 2013 and have never had issues like this. Completely unreliable on iOS.
- Former Member
Thank you for the update @opwuser :+1: :)
- Former Member
Just to report that we're good to go here with 7.9.2 on iOS 12.5.5. Thank you dev team, @ag_ana and all involved for the quick turnaround. If prevention is being looked into that would a appreciated as well. Have a good'un.