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1Password crash in startup v. 7.9.1 on IOS 12.5.5 Iphone6. Please resolve because i have important data to use ..... PLEASE!
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1Password crash v. 7.9.1 on IOS [update to 7.9.2 or update iOS if at all possible]","moderationData":{"__ref":"ModerationData:moderation_data:19685"},"body":"
@Trey_Neal
\n\n
I apologize. Due to an oversight on our end it doesn't appear we've reviewed the report yet. I'm asking someone from my team to do that now and follow up with you ASAP. Thank you for checking in.
\n\n
Ben
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Any results from the diagnostics report?
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@Trey_Neal:
\n\n
Thank you! I confirm that I have managed to locate your diagnostics report in our system :+1: We will take a look and someone will get back to your email as soon as possible.
\n\n
Thank you for your patience!
\n\n
ref: ACF-16523-175
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Diagnostics report #ACF-16523-175
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Understood @Trey_Neal, let us know how it goes :+1:
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It might take a moment. The app crashed when I tapped Send Diagnostics.
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@Trey_Neal:
\n\n
I would like to ask you to generate a https://support.1password.com/diagnostics/?ios and email it to us to mailto:support+forum@agilebits.com, so we can take a closer look at why this is happening to you.
\n\n
After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.
\n\n
Looking forward to your message!
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I'm running 7.9.2 now. No other changes to my configuration. Problem persists. App freezes when I attempt to search for a login item, the internal browser will freeze after a successful login to an account, the app will crash out to the Home screen of my phone, the app will hang when attempting to launch, the app will launch but will show a completely empty list of items and only show the separator lines on the screen. The only thing consistent is that it is inconsistent. I've been a user of 1Password since October 6, 2013 and have never had issues like this. Completely unreliable on iOS.
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Thank you for the update @opwuser :+1: :)
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Just to report that we're good to go here with 7.9.2 on iOS 12.5.5. Thank you dev team, @ag_ana and all involved for the quick turnaround. If prevention is being looked into that would a appreciated as well. Have a good'un.
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