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1Password desktop app refuses to run/open
My 1Password desktop app v8.11.8 x64 refuses to open on my Windows 11 x64 computer. The app last auto-updated September 11th and it's been an issue since then. I've been able to use the browser agent for most things, thus I didn't realize the extent of the problem until now.
I've tried updating the app which fails. I've also tried uninstalling the app through Windows which also fails. Each time I run these processes it seems to start to run and then there is just no response as if nothing has happened. Opening the app itself does nothing, even opening the app executable from the main 1password folder. I've closed any open programs from the Task Manager, reset the computer multiple times and all have had no effect. I am using the downloaded version direct from the 1Password website, not the version from the Microsoft store.
The logs show:
"ERROR 2025-10-13T15:07:18.427+00:00 ThreadId(1) [1P:foundation\op-log\src\lib.rs:686] tracing WAS NOT installed"
"ERROR 2025-10-13T15:07:18.613+00:00 ThreadId(1) [1P:foundation\op-startup\src\windows.rs:90] Error HRESULT(0x00000000): The operation completed successfully."
as the errors in the logs each time I try to run the app or uninstall.
I can provide the full logs to the support email if necessary.
I've read about disabling Hardware Acceleration, however I don't have the ability to change this without the desktop app actually opening. Unless there is a json setting somewhere that I haven't found.
Please help me to resolve this issue and get the app back up and running.
Thank you 1Password team.
And now my computer updated Windows this morning and now 1Password is running normally again.. I don't know what changed.
6 Replies
And now my computer updated Windows this morning and now 1Password is running normally again.. I don't know what changed.
- 1P_Dave
Moderator
I'm glad that everything is working now. If the issue comes back then let us know.
-Dave
- 1P_Dave
Hello Starmatrix! 👋
I'm sorry that you're running into trouble when opening 1Password for Windows. Can you try these specific steps to open the desktop app:
- Right-click on the 1Password icon in your System Tray and click Settings.
- Click Advanced.
- Turn off "Use Hardware Acceleration".
Does that allow you to workaround the issue? If it doesn't then can you tell me if you're able to open 1Password from Safe Mode: Windows Startup Settings-Dave
Hi Dave, thanks for getting back to me. Unfortunately your suggestion was also something that I've already tried and it didn't work because there's no 1Password icon in the system tray beside the clock. There's currently no apps or processes running under Task Manager that show anything related to 1Password.
In safe mode with networking, I was able to successfully open 1Password and I updated to the latest version 8.11.10. I also opened the advanced settings and turned off Hardware Acceleration. Unfortunately, once I saved changes and rebooted back into normal mode, 1Password continues to not run or open the desktop app or the icon in the system tray.
- 1P_Dave
Thanks for the reply! Because 1Password works in Safe Mode, which stops most third-party apps from running, this suggests that another app may be preventing 1Password from opening. Common culprits usually involve antivirus or other security software.
If you are using an antivirus or security software then I recommend that you add 1Password's files and folders to the security software's whitelist: If you can't install, update, or use 1Password
If you're not using any antivirus/security software, or this doesn't help, then let me know.
-Dave
