Forum Discussion

greenpig's avatar
greenpig
Occasional Contributor
2 years ago
Solved

1Password does not work with Safari profiles

The app is pretty much unusable with Safari if you use profiles. Sometimes it won't unlock, sometimes it will only unlock with the icon in the browser bar, sometimes it will unlock but nothing will fill. It may work in one profile, and fail in others. Much of the time I have to open the 1Password app, search it for the site I'm on, and copy and paste the password into Safari. It works fine in other browsers.

1Password Version: 8.10.27
Extension Version: 2.21.0
OS Version: macOS 14.4
Browser: Safari

browser extension
  • 1P_Dave's avatar
    1P_Dave
    14 days ago

    Hello folks! 

    Our developers have released improvements to how 1Password communicates with Safari profiles in the latest versions of 1Password for Safari. Please make sure that you're running the latest versions of both macOS and 1Password for Safari: 


    If you're still seeing issues with the latest version of 1Password for Safari and macOS then I'd like to ask you to create a new diagnostics report from 1Password in your browser so that the team can identify whether you're running into a known issue and help further:

    Send a diagnostics report (browser extension)

    Attach the diagnostics to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/1password-does-not-work-with-safari-profiles/92139?topicRepliesSort=postTimeDesc
    • Your forum username: username


    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave

  • he2's avatar
    he2
    New Member
    6 days ago

    I'm having the exact same problem and have the latest version of the extension for Safari. I use three different profiles and it's hit or miss with 1Password when it comes to autofilling a username and pw. Sometimes it works but often it does nothing, even though I'm logged into the app. Worked great with Chrome but I had to move off Chrome for other reasons so now I'm all set up with three Safari profiles and 1Password is leaving me hanging.

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      4 days ago

      he2 

      I'm sorry that you're running into filling issues in Safari. I'd like to ask you to create a diagnostics report from 1Password in your browser:

      Send a diagnostics report (browser extension)

      Attach the diagnostics to an email message addressed to support@1password.com

      With your email please include:

      • A link to this thread: https://www.1password.community/discussions/1password/1password-does-not-work-with-safari-profiles/92139/replies/153579
      • Your forum username: he2


      You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

      -Dave

    • he2's avatar
      he2
      New Member
      6 days ago

      PS: I have latest Mac OS as well.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    14 days ago

    Hello folks! 

    Our developers have released improvements to how 1Password communicates with Safari profiles in the latest versions of 1Password for Safari. Please make sure that you're running the latest versions of both macOS and 1Password for Safari: 


    If you're still seeing issues with the latest version of 1Password for Safari and macOS then I'd like to ask you to create a new diagnostics report from 1Password in your browser so that the team can identify whether you're running into a known issue and help further:

    Send a diagnostics report (browser extension)

    Attach the diagnostics to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/1password-does-not-work-with-safari-profiles/92139?topicRepliesSort=postTimeDesc
    • Your forum username: username


    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave

    • dpkonofa's avatar
      dpkonofa
      New Contributor
      9 days ago

      When is the best time to grab a diagnostics report for this issue? I'm on the latest versions (and also on the beta versions on another device) and am still having these issues. In fairness, they don't seem to be as frequent but they're definitely still happening to where I need to enable/disable the extension to get it to kick in.

      Should I be grabbing the diagnostic report when it's spinning? When it's not working? After I reset the extension? Both? What is the most helpful?

      • 1P_Dave's avatar
        1P_Dave
        Icon for Moderator rankModerator
        8 days ago

        dpkonofa 

        Thanks for the question! You can generate the diagnostics report anytime after you reproduce the issue using these steps. 

        The team can provide further direction if they need more information once they've reviewed the diagnostics report. 

        -Dave

  • bestlem's avatar
    bestlem
    Frequent Contributor
    16 days ago

    For even more failures create web apps in the dock from Safari,

     

    They count as a profile and so don't work unless you shut all othe Safari related apps including Safari down.

  • EggsAndAvo's avatar
    EggsAndAvo
    Dedicated Contributor
    5 months ago

    Also an issue for me still, ridiculous that it's been over a year.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    6 months ago

    billimek

    Our developers have released improvements to how 1Password communicates with Safari profiles in the latest versions of 1Password for Safari. Please update to 8.10.46 and let me know if you still run into issue:

    There are still a few cases where profiles are putting up a challenge and the team is investigating. If you run into one of those cases with 8.10.46 then let me know and I'll get that report to the team.

    -Dave

    ref: dev/core/core#28250
    ref: core/core/-/merge_requests/25075

  • billimek's avatar
    billimek
    New Contributor
    6 months ago

    Hi 1P_Dave, it's been a while since your last post about this. Can you share if the possible fix has been introduced into a beta version yet?

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    8 months ago

    rzei

    I'm sorry for the continued inconvenience. Our developers believe that they have identified the cause of the issue and are coding a fix that should improve the situation with Safari profiles. I hope that a fix will be released to the beta and then the stable version soon but I don't have a release date to provide at the moment.

    I see that my colleague has already passed along your feedback to the product team via the support ticket that you mentioned. Thanks again for that feedback. 🙂

    -Dave

    ref: dev/core/core#24280
    ref: PB-40255274

  • rzei's avatar
    rzei
    New Contributor
    8 months ago

    Still the same issue here. I have already previously communicated with support (RJH-48459-724) resulting in the same suggestions of trying Workaround 1 or 2, both of which work but severely degrade functionality.

    So I would like to reiterate that the current state of the Safari extension is really not acceptable and needs to be fixed. I'd also like to point out that in another thread the following reason was given by 1P_Dave for not implementing the native MacOS Credential Provider API:

    In addition, 1Password in the browser and Universal Autofill are developed by our team and that means that 1Password can directly fix filling issues when they occur, something that wouldn't be possible with macOS AutoFill.
    Clearly this hasn't happened and, on the contrary, I would think that the native API would generally be more stable (as evidenced by other third-party apps such as Strongbox that implement this functionality).

    Having said all that, I've found the following variant of Workaround 1 which, while still not ideal, has reduced friction for me a little bit: Instead of disabling application integration in all Safari profiles, it seems sufficient to disable it in all but one. That way, I can keep app integration including biometric unlocking in my most used profile.