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travis's avatar
travis
New Contributor
5 months ago

1Password macOS w/ Google Titan Key - No security key prompt

I bought 2 Google Titan Security keys recently and have been trying to add them to my 1password account. I can successfully add them via browser and have authenticated successfully on windows app, browser, and iPhone app. The MacOS gets stuck on the 2FA prompt and the OS will not prompt for a security key. I have re-installed the app via brew and updated to the latest version.

I see multiple threads on here re: titan keys and the macOS app not working from the last two years. Is the macOS app still unusable with titan keys? Why has there been no public answer on the threads?

macos

1 Reply

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    5 months ago

    Hello travis​! 👋

    I'm sorry that you're running into an issue where you're unable to use your Google Titan keys to authenticate your account when using 1Password for Mac. So that I can better understand the situation can you tell me the following:

    1. If you uninstall 1Password for Mac and then install it using the installer from our website (not using brew) then do you see the same issue:
    2. Which browser and device did you use to add the Titan Security Keys to your 1Password account? 
    3. Are you able to use the Titan Security Keys with other apps/services on your Mac? 


    I look forward to hearing from you.

    -Dave

    #27592