Getting started with 1Password for your growing team, or refining your setup? Our Secured Success quickstart guide is for you.
Forum Discussion
jeffijoe
12 months agoNew Contributor
1Password randomly asks to unlock
After a while (unable to pinpoint exact circumstances), 1Password asks to unlock without me explicitly doing anything that would require it.
I'm using the SSH agent, if it was a third-party app su...
1P_Dave
Moderator
10 months agoI'm sorry for the delayed response. The next time that you're prompted to unlock 1Password unexpectedly, I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to support+forum@1password.com
.
With your email please include:
- A link to this thread: https://1password.community/discussion/148518/1password-randomly-asks-to-unlock#latest
- Your forum username:
jeffijoe
- Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave