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Former Member's avatar
Former Member
3 years ago

1Password, Safari on IOS, & JumpCloud

I have a strange behavior that has been going on for some time now and I am not quite sure what to make of it or how to troubleshoot any further. My company uses JumpCloud as our IDP/SSO provider so...
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

@calicyclist

I'm sorry that the suggestion didn't help. The suggestions that you see under "Choose a saved password to use" are generated by iOS using data provided to it by 1Password. 1Password isn't responsible for rendering the suggestions, we only provide the data for the experience. So that I can better understand the situation can you tell me the following:

  1. You say that extra characters are added to the password. Are you able to determine what these characters are? Are they random? Or is it the password for one of the other JumpCloud accounts?
  2. Can you open the main 1Password app on your iPhone and temporarily archive three of your JumpCloud accounts, leaving only one account. Then use iOS AutoFill to fill your username and password in Safari, do you still see the same issue?
  3. Do you encounter the same issue when filling your login using our extension for Safari, not iOS AutoFill: Get to know 1Password for Safari on your iPhone or iPad

I look forward to hearing from you.

-Dave