Forum Discussion

kon_jelly's avatar
kon_jelly
New Contributor
4 months ago

1Password Stops working in Safari

This has been happening for a few months now. I thought it was fixed with the recent update to the Safari extension, but alas it was not. Here is the issue:

Seemingly at random intervals, the Safari extension stops filling in usernames and passwords. The correct login appears as selectable but clicking on it does nothing. If I try hitting the extension button in the toolbar the current website doesn't show as suggested, and if I search for it still won't autofill. Here's an example of what I mean (I removed the actual login information but you get the gist):

The only way to fix it is to shut the 1Password app down completely, and it will work for a bit. There's no pattern I can find to how long it will work for, but I have to do this dance multiple times per day on every machine I am using.

The Safari extension shows that it is connected to the Desktop app as well:


1Password Version: 1Password for Mac 8.10.54 (81054013)
Extension Version: 8.10.52.25 81052025
OS Version: macOS 15.2
Browser: Safari

  • Son of a bitch... this was it. Had been driving me nuts for weeks and hadn't associated the timing with this of starting to use pinned tabs for the first time. 

    Okay, well, 1Password is more useful to me than pinned tabs, but please, devs, can we get this fixed? 

    • ratpH1nk's avatar
      ratpH1nk
      New Contributor

      and it only happens when one of the pinned tabs is the active tab of another window. I suspect this is structural in macOS to how pinned tabs work. So the workaround is click a different tab in the other window than the pinned tab.

      • flyingout's avatar
        flyingout
        New Contributor

        Brilliant. I was so ready to scream BS when I read this until I realized Amazon was one of my pinned tabs and is one that more likely gets left open. I couldn’t figure out why the problem comes and goes despite my not wanting to remove pinned tabs. Tested and confirmed.

        Hopefully there will be a fix now but at least there’s a workaround.

        Cheers

  • kon_jelly's avatar
    kon_jelly
    New Contributor

    I spoke with support and it is due to having a pinned tab. They're aware of the issue but didn't say much beyond that.

  • dnlsur's avatar
    dnlsur
    New Contributor

    I have a similar problem. Same behavior (after some period of time 1P suggest bat don't fills the password). It recovers for some time exiting 1P.

  • kon_jelly

    Thank you for posting the Support ID. One of my colleagues will send you a reply via email as soon as they've reviewed your diagnostics report. Please continue the conversation there.

    -Dave

    ref: TYA-25967-972

  • Hello kon_jelly! 👋

    I'm sorry that item details aren't being rendered properly in 1Password for Safari. The next time that the issue occurs, so that I can investigate further and find a solution, I'd like to ask you to create a diagnostics report from 1Password in your browser:

    Sending Diagnostics Reports (browser extension)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave