1Password: Windows - Application Error

Hello @gevenden,

Thanks for reaching out.

I understand you're encountering an issue with both 1Password 7 and 8 for Windows not opening on your computer.

In order to determine what may have gone wrong, I'll ask you for some logs from your system. These should help us track down the specific cause. Here's how you can get that information to us:

Sending 1Password Logs

1. Look for the Windows search bar in the lower-left corner of your screen (where it says "type here to search")
2. Copy and paste the following into the Windows search bar: %localappdata%\1Password\logs. Then hit Enter.
3. Select everything in this folder, and then right-click and choose Send to > Compressed (zipped) folder

This creates a zip file containing all the logs you see.

Then, attach that zip file to an email message addressed to support+windows@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/136049/1password-windows-application-error#latest
• Your forum username: gevenden

We'll look forward to hearing from you!

Jermaine

FYI. Got a response here too and have sent off the requested info to your support team. Just didn't want you both doubling up. Maybe you two can connect to ensure just one of you handles it?

https://1password.community/discussion/135778/1password-started-crashing-immediately-upon-updating-to-new-version-today

Hi @gevenden! Thanks for letting us know. We've received your email, and a member of the team will get back to you there shortly 😄

ref: NVK-99849-333