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Former Member's avatar
Former Member
4 years ago

1Password won't open in macOS Monterey

I just updated to macOS Monterey on my MacBook Pro and now I can't get 1Password to open. It usually quits unexpectedly after a while of running with no window opening and the Activity Monitor saying it is not responding. I re-download the app from the website and re-installed. Same result.

When I search the Support Community and with Google, I did not find any similar problems.

Any help appreciated.


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Referrer: forum-search:https://1password.community/search?Search=won't%20open

6 Replies

  • Hello @SnowDawg and @bladeomatic! 👋

    I'm sorry to hear that 1Password is crashing on your Mac. Mac apps can crash for a variety of reasons and the solution that worked for the original poster (who contacted us back in October and three versions of 1Password ago) likely won't be the solution that will work for you.

    Our team would be happy to look at why 1Password for Mac is crashing on your Mac so that we can help you get the issue resolved. I'd like to ask you to create a diagnostics report from your Mac:

    https://support.1password.com/diagnostics/?mac

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    The report will be in zip format. Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

  • Former Member's avatar
    Former Member

    Ditto. "This was solved via email" isn't really helpful to folks coming to the community with the same problem. Perhaps you folks should document the basic steps you performed to help this person, so other with the same problem can benefit from it as well.

  • Former Member's avatar
    Former Member

    I have the same problem. How to resolve this ?

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team

    On behalf of Tommy, you are very welcome @cheese7007a! :smile:

  • Former Member's avatar
    Former Member

    Thanks for your help Tommy.

  • @cheese7007a

    This was resolved via email. Thanks for being part of the family. Enjoy!