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Account password stopped working yesterday
I’ve been using the same account password for years. It suddenly stopped working on my macbook air (Sonoma 14.6.1) and my iphone yesterday. I pulled out my emergency kit printout, and verified I have been entering it correctly. I also verified that the app is up to date. I restarted my macbook, but that didn’t work.
So, does this indicate I’ve been hacked, or is it a glitch with the system?
What is the best course of action now?
I did create a support ticket, but I’m hoping you all have a quicker answer. Thanks!
Sounds like you took the correct steps. Thank you for emailing us. Someone from the team will get back to you ASAP.
I have renamed your topic so it's not confusing to the staff. Master password would refer to the time before memberships. If you have a membership you have an account password. No worries mind you just gives an idea on which folks can help when they look at topics.
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What was the solution? I have pretty much the same problem.
- 1P_Gem
Moderator
Hi Cormac, I'm sorry to hear that you're running into a similar problem.
I can see that you've created a support ticket, and one of my colleagues will send you a reply via email as soon as possible.
In the meantime, I would recommend working through the suggestions at the following link:
I haven't heard from anyone. I still have access to my account on my iPhone because of Face ID. I tried logging in via https://start.1password.com/signin, but I couldn't get in. Just an FYI, I have seen instructions saying "If you forgot your 1Password account password. . . " I KNOW my password. Where's Tech Support?
- 1P_Tommy
Sounds like you took the correct steps. Thank you for emailing us. Someone from the team will get back to you ASAP.
I have renamed your topic so it's not confusing to the staff. Master password would refer to the time before memberships. If you have a membership you have an account password. No worries mind you just gives an idea on which folks can help when they look at topics.
