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Passwordfiend's avatar
Passwordfiend
New Contributor
1 month ago

Account settings appears to be lying and confused about the annual discount.

Hello,

I was considering changing my 1Password personal subscription to an annual plan for https://1password.com/pricing/password-manager.  

So I went to billing settings and found where I can edit my subscription, and the UI says that by switching to annual billing there would be a 20% discount. However, the annual cost it shows is in fact the same cost as the monthly plan. What gives? I included a screenshot below

3.99 USD * 12 months = $47.88, but if it were to be 20% cheaper I believe it should be (3.99 * 12) * 0.8 = 38.30?

What's also confusing is that on the official pricing page it lists $2.39 per month which would be a (3.99 - 2.39) / 3.99 = 40% discount! Not 20% shown here. Perhaps that extra 20% is just for new members only, but nothing else on the page seems to imply that.

I've been very happy with 1Password since I switched from Dashlane about a year ago but honestly this all seems a bit sketchy and doesn't reflect the attention to detail that the actual product itself has.

1password.com
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3 Replies

  • 1P_SimonH's avatar
    1P_SimonH
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Hi Passwordfiend,

    Thanks for sharing this –  I can see why the pricing screens are confusing and can clarify what’s happening.

    It looks like you're currently on an older monthly plan at $3.99/mo, and we continue to honor that price for customers like you. When switching billing frequency (monthly -> annual), the system moves accounts to our current pricing, and the 20% discount reflects the annual savings off today’s monthly rate — not the legacy rate you currently pay. That’s why the numbers don’t look aligned. 

    You’re also seeing a separate 40% off promotion on our website for new customers for their first year. If you'd like to email support@1password.com with a link to this thread, we can make an exception and give you the promotional price with the switch over to an annual subscription.

    The product experience is something we take seriously, and your note is fair — we can present this much more clearly and I’ve passed that feedback on. Thank you and let me know if you have any questions!

    • E29037CB's avatar
      E29037CB
      Frequent Contributor
      1 month ago

      I’ve run into the same issue. I’ve been a loyal 1Password customer for six years, consistently paying around $35.88 annually since 2019.

      When I saw the advertised annual price of $28.68 (calculated as $2.39 × 12), with no disclaimer that it was an introductory rate, I felt misled. As a long-term subscriber, I was paying more than new customers.

      Out of frustration, I canceled my plan, hoping to resubscribe at the $28.68 rate.

      But when I tried, I discovered that the annual plans are now even more expensive. This feels unfair and disappointing, especially for those of us who have supported 1Password for years.

      Now I’ve lost access to my $35.88 annual plan, can’t get the advertised $28.68 plan, and instead I’m faced with a $47.88 annual plan. WOW!

       

      • 1P_Timothy's avatar
        1P_Timothy
        Icon for Community Manager rankCommunity Manager
        1 month ago

        Hi E29037CB​, thanks for writing in. I'm very sorry to hear about your experience with our pricing, and renewing your account. I can certainly understand your frustration here. 

        If you haven't had the chance yet, could you send a message to our colleagues on the billing team at support@1password.comalong with a link to this thread (included below)? Our team would be happy to look into your case and help get things sorted. 

        https://www.1password.community/discussions/1password/account-settings-appears-to-be-lying-and-confused-about-the-annual-discount-/164855/replies/165054