Add the Search Icon or add a shortcut.

1P_Dave

In iPadOS version 8.10.56 when you click HELP ---> Getting Started you are taken to a web page support.1password.com. The first screen capture shows the Home screen with the side bar open.

The image displays the Search function button below Watchtower. In 8.10.56 there is no Search button! There is a search icon on top of the screen.

Your documentation team should keep screen inages in synch with reality.

Thank you for the feedback, I've shared your post with the team.

-Dave

Hey 1P_Dave i was very clear because i knew it would be used as an excuse. If some users complained about search icon experience that’s fine, let them use the top bar. For everyone else make the bottom user configurable. If you do that everyone win. Thank for you answering my question, I’m incredibly disappointed to find out that instead of finding a solution to make both use cases work it was decided only make one work. It shows a complete lack of awareness and disconnect from the users. My very first comment on this discussion suggested this, now you have multiple suggesting it.

I encourage 1P to listen to users who provide suggestions not just the people who complain about wha they don’t like.

JSON000 and Manaburner

Thank you for taking the time to post your feedback about the new search experience, I've shared your comments with the team.

-Dave

ref: PB-44971791
ref: PB-44996008

Hi,

I'm a beta user so I didn't know about this change ending up in the GA version. As soon as this had landed in the beta, I gave feedback stating my displeasure but it seems it was not enough.
As screens tend to get bigger and bigger, it's harder to reach to the top of the screen to perform the search (at least for me).

So here's my suggestion: leave the search bar at the top as it is now and let those people with longer fingers tap into it and search right away.
But please also let me customize the bottom tab bar and allow me to add the search icon back. This icon's only purpose would be to put the focus into the search bar so it's easier to activate. Please :)

I also can't believe I need to create an account here to address this but, that "overwhelming" amount of feedback 1P received 3 years ago was from a place of privilege even then. Those users preferred less accessibility for all in favor of familiarity for them, except now that it's been so long, there is no familiarity for them either. Especially because favoring a bottom tab bar for all essential functionality is so ubiquitous and the standard now. Not to mention, because it took 1P so long to revert the original changes, the feedback complaining that progress in accessibility and usability of mobile UI is a bad thing is 3 years old. I've been a user since 2016 and when 1P8 came out, I remember laughing to myself about these users. They're everywhere, refusing change/progress just because it's different. It's only recently that tech companies have started giving in to those types of people and the world is worse for it.

I have an iphone 13 mini and can't reach that tiny thin search bar at the top of the screen. I guess I have to keep this phone forever now, I can't imagine how much more awful this will when I'm forced to forsake my own needs with a larger screen. I don't even have anything that people would consider to be an accessibility need and it's unusable. It's not like my hands are tiny or anything. I can only imagine how much worse it is for someone with "real" accessibility needs. Although, I guess if I can no longer reach that search bar now, 1P is making me have real accessibility needs as well.

A swipe down gesture (emulating spotlight/siri search in ios) to focus the search bar will also NEVER be as accessible as the search icon in the bottom tab bar. Why do you think Apple themselves added the little search icon/text at the bottom of your ios home page? So many users out there don't know and will never use features that aren't immediately obvious. This is even evident from the response just above me mentioning that you can long tap on the 1Password app icon get to search. We're currently in 1Password forums, if 1P's power users and the people interacting here don't know or use a feature like that, no one will. Coincidentally, this is the reason Apple removed 3d/force touch as well. It was too expensive to include when the majority of users never used it. With gestures, you're immediately alienating users with accessibility needs as well as those who don't RTFM. (which is almost every end user?) At this rate, 1P will need a new user tutorial for mobile too.

The response in this thread that Apple makes a reachability feature is also pitiful. Does 1P think they're absolved of dealing with accessibility issues because of this? These changes have quite literally de-prioritized accessibility and modern familiarity in favor of reverting to 2012 design for the loud privileged users of 3 years ago.

On a personal note, I don't actually need ANY of the bottom tabs EXCEPT for search. Certainly not in the mobile UI. Watchtower could live in the "profile" icon up top, items tab is pointless when search exists, home tab is useless as well. In the time it takes to figure out which section of the home tab the thing I'm looking for is in, I could have already found it with search. Funnily enough, I left this feedback in some of your surveys recently asking about how to make home tab useful. Imagine my surprise when 1P decide to eliminate the 1 useful thing in the app for me, in order to prioritize all of the parts I don't need.

Since home tab is customizable, maybe 1P could add a search module there? For example, if I could add a search module to the home tab that changed functionality if I removed all other modules so that when I navigate there, the search/keyboard would open with the old search functionality? Or ya know, just put search back in the bottom tab like 95% of modern apps.

insecuretoffee

I'm sorry for the impact that this change has caused to how you used search in the past. I know how important it is for search functionality to be intuitive and effective, and how intrusive sudden changes can be. I've shared your feedback with the team.

For the time being, long-pressing on the 1Password app icon from your home screen and then tapping Search will allow you to open search quickly without having to first open the app and then tap on the search field at the top of the screen:

This is a huge step backwards and really makes me question product design decision-making especially also in wake of the recent forcing users to have click through a new-user tour - I've been a user for 7 years!

I apologize for missing this part of your previous comment, thank you for sticking with 1Password for 7 years. That's a long time and we're glad to have you with us.

We'll be rolling out a change with our next stable release to remove the guided setup for any users older than 2 years, we'll also be improving the guided setup with additional skip buttons in future releases.

-Dave

Hey Dave, congrats! Nearly 3 years later and search is still difficult to use. Surprisingly it took nearly three years to listen to "overwhelming amount of feedback" and still can't solve the problem. No wonder the app has a 3.7 star rating.

I’d still really like an answer on why this change was made.

The team received an overwhelming amount of feedback from customers that search wasn't as easy to use as it should be in the mobile apps. Many customers found the search tab confusing and a search field at the top of the app (similar to other popular apps like Apple Mail, Notes, Contacts, Gmail, and more) has been one of our most frequently requested features.

This was also how search worked in previous versions of 1Password, where a search field was located at the top of the app (screenshot from 1Password 7 for iOS) rather than having a dedicated search tab:

The team is continuing to listen to feedback from customers, including the feedback in this thread, and is working on continuing to improve how search works in the 1Password 8 app. Thank you for raising your concerns and specific use cases, I've made sure to share all of your feedback with our team internally.

-Dave

ref: PB-44937207
ref: PB-44937269

I can't believe I actually created an account to comment this, but this is a big usability issue. Searching is the number one thing I do when I am in the 1Password app. I NEVER once used Watchtower on the app - only on the web as I am typically taking action on the Watchtower items. Ideally, please replace back the Search button and remove Watchtower.

It's really not as useful to have the search at the top especially when the previous Search button was incredibly easy to use (tap to get to tab, tap twice to immediately start searching/highlight search query). By the way, having search in three separate tabs means you might have three separate searches happening, not confusing at all!

This is a huge step backwards and really makes me question product design decision-making especially also in wake of the recent forcing users to have click through a new-user tour - I've been a user for 7 years!