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Anonymous's avatar
Anonymous
27 days ago

android cell phone won't fill fields that windows pc does fill

I'm trying to send an email to Senator Merkley. His office has a web form to fill out that includes the common identity fields -- name, address, phone, email -- plus some unique ones. On my android phone, phone and email do not populate using my 1password profile (name and address populate properly), but when I go to my windows pc, all the identity fields populate.

If I could create a login for Sen. Merkley (or whoever) to use on the cell phone, that would be acceptable, but I can't figure out how to do that.

android
windows

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  • Anonymous's avatar
    Anonymous
    21 days ago

    The support ticket ID is 617051

    • Trevor_1P's avatar
      Trevor_1P
      Icon for Moderator rankModerator
      21 days ago

      Hi Former Member​,

      Thank you for sharing that! I've been able to locate your ticket, and you should receive a reply from the 1Password Support team shortly. To keep things organized, I'll close this thread so that the conversation can continue over email.

  • 1P_Gem's avatar
    1P_Gem
    Icon for Moderator rankModerator
    26 days ago

    Hi Former Member​, thanks for reaching out about this.

    Could you answer the questions below for me:

    • Which version of Android are you running?
    • Which browser are you using on Android?
    • Which version of 1Password for Android are you running (you can check from Settings > About)?
    • Is this only happening on this particular website, or have you seen the phone and email fields fail to fill on any other websites on Android as well? If you're not sure, could you try the following test page? It includes a phone number field, although not an email field: 

      https://autofill.me/form/identity-simple 

    Looking forward to hearing from you!

    • Anonymous's avatar
      Anonymous
      26 days ago

      I'm on Android version 16, browser is Chrome, and 1Password is version 8.12.21

      I haven't noticed this problem before, so I tried the autofill.me form. Everything was filled except the phone field, which remained blank. I filled the form on my pc, and the phone field was populated properly. 

      I hope this is helpful.

       

       

       

      • 1P_Gem's avatar
        1P_Gem
        Icon for Moderator rankModerator
        21 days ago

        Hi Former Member​, thanks for your reply!

        After looking into this, I can see there was a known issue a few months ago where autofill wasn't being offered for certain identity fields in Chrome on Android, including phone number and email address fields. As far as I can tell, this should have since been resolved, so I'm not sure what's going wrong here.

        Unfortunately, I'm not able to test this on my end right now as my Android device is currently being repaired. Could you email in to support@1password.com so our support team can take a closer look at this?

        With your email please include:

        • A link to this thread: https://www.1password.community/discussions/1password/android-cell-phone-wont-fill-fields-that-windows-pc-does-fill/170435
        • Your forum username: jc123

         

        You'll receive a reply with a Support ID number. Please post that number here. Thanks!

        Issue=FS-2022