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sethmad's avatar
sethmad
New Contributor
2 months ago

Autofill prompts inconsistently appearing for browsers on Android 8.10.72

I have been finding that autofill prompts are generally not appearing when tapping in username/password fields in web browsers in the latest version of 1Password. Testing on various web pages in both Chrome and DuckDuckGo, I can sometimes get the prompts to appear if I tap  repeatedly, but I can't find a consistent way to do so. Sometimes the prompts will appear and then disappear if I tap between fields. 

I have enabled "autofill using another service" in the new Autofill Services setting in Chrome, and I have made sure 1Password is my preferred service for passwords in my system settings. 

I have tried changing the 1Password setting Display Autofill Prompts to "above keyboard" and to "below fields," and it doesn't seem to resolve the issue. I have noticed the problem using both the Google keyboard and SwiftKey. 

This issue seems to have been introduced when 1Password added a prompt to change the Chrome Autofill Services setting. I did so and immediately noticed the issue. Prior to that, 1Password worked seamlessly. 

  • Google Pixel 8a
  • Android 15, Build BP1A.250305.019
  • 1Password 8.10.72
  • Chrome 135.0.7049.100
  • DuckDuckGo 5.229.0
  • Microsoft SwiftKey 9.10.57.20
android

7 Replies

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  • 1P_Timothy's avatar
    1P_Timothy
    Icon for Community Manager rankCommunity Manager
    27 days ago

    Hey sethmad​, thanks for writing in! I'm sorry to hear you're seeing some inconsistent filling behavior.

    Just to help get a baseline, I'd like to ask you to completely close 1Password and your browser (remove them from the recent items carousel) restart your device, open and unlock 1Password, then open your browser and try filling. Are you seeing the same inconsistent behavior?

    If so, could you let us know if there are specific websites where there's consistently an issue with Chrome and/or DuckDuckGo? Thanks again!

    • sethmad's avatar
      sethmad
      New Contributor
      26 days ago

      I tried what you recommended and saw no change. Two sites where I've experienced the problem are 1) this community, and 2) https://reg.usps.com/login?app=eReg&appURL=https%3A%2F%2Freg.usps.com%2Fentreg%2Fsecure%2FInformedDeliveryValidateAction_input

      • 1P_Timothy's avatar
        1P_Timothy
        Icon for Community Manager rankCommunity Manager
        26 days ago

        Hi sethmad​, thanks for checking that.

        I'd like to ask you to try making the following setting changes:

        1. Open device settings.
        2. Select "Password, passkeys & accounts".
        3. Confirm 1Password is listed under Preferred services.
        4. Under "Additional services", turn Google on.
        5. Open Chrome, then open the ⋮ menu and select Settings.
        6. Open "Autofill services", then select "Autofill with Google".
        7. Return to the 1Password community login page, refresh the page, then tap the username field.

         

        Does 1Password now prompt you to fill as expected? Thanks again!