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Forum Discussion
Solved
Biometric unlock not working: That didn't work. Check your password and try again
Hello!, I am experiencing an issue where my android app keeps failing to login with biometrics and when I login with master password it will also keep MFAing me. I enter it time and time again, b...
The issue is still open with our development team and they continue to investigate. The problem seems limited to Motorola's Edge and Razr Series.
While I don't have an ETA on when this will be resolved, keep 1Password, and your Motorola device, updated so that you receive the fix as soon as it is developed and released:
-Dave
I haven't seen any more communication over email for this issue as well.
Thanks!
1P_Dave
Moderator
ModeratorThe issue is still open with our development team and they continue to investigate. The problem seems limited to Motorola's Edge and Razr Series.
While I don't have an ETA on when this will be resolved, keep 1Password, and your Motorola device, updated so that you receive the fix as soon as it is developed and released:
-Dave
I have a 2025 Motorola Razr Plus, and I'm having the same issue as everyone else here - the fingerprint login isn't working. I've tried clearing the cache, clearing all storage for 1password, removing the app and installing it again ... no difference.
More specifically: On the first start after enabling biometrics, it asks for my fingerprint, then stalls for a bit, tells me "that didn't work" and asks for my password. On the next start (and all subsequent ones, unless I reinstall) the app tells me that it needs my password in order to enable biometrics. (Spoiler alert: It doesn't enable biometrics).
This is the only app using biometrics that's behaving this way; all other apps work fine.
Saying that "the dev team is investigating" == "solved" is mindboggling, btw. I'll agree that it's solved when I can use my fingerprint for login, until then it's most definitely NOT solved.
