Hi there. I have set up biometrical unlock, but at every login, it keeps saying that I can set up a biometrical unlock. I am asked for the password and then I end up always on the same page, where biometrical unlock is already enabled. I tried to disable it and enabling again... no success. It keeps on asking me for the password 😒
I too am having this issue with biometric unlock.
Hi - I have logged this issue, and the dev team is aware, and they are working ona solution. Should come in a future update.
ModeratorHello werbemaxe! 👋
I'm sorry that biometric unlock isn't working for 1Password on your Android device. After you turn on biometric unlock in the 1Password app, it's normal to be prompted to enter your account password one more time. After entering your account password you can leave the screen that shows biometric unlock as already enabled.
The next time that you open the 1Password app, are you able to unlock 1Password using biometric unlock? Or are you just prompted for your account password again? If you are prompted for your account password then can you tell me the following:
I look forward to hearing from you.
-Dave
Hi,
Maybe I can provide more info since there has nbot been a response.
It is inconvenient to always have to type in the long password.
Uninstalling 1Password and setting biometrics (and the PIN code) works for a brief time and then stops working. I have tried this a couple of times, but got tired of keep doing it.
ModeratorI'm sorry that you're being prompted for your account password more often than expected. You can change how often you're asked for your password by following these steps:
Sometimes, you'll still need to enter your account password more often that what you've set for the "Confirm my account password" setting:
I hope that helps.
-Dave
