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Solved
Blank square appears on screen when clicking on "Open 1Password"
Is this just me? I can't enter password from the extension path. Just get black screen.
1Password Version: 8.10.32
Extension Version: 2.23.3
OS Version: Win11
Browser: Edge
more_cowbell and phne
Our team has received a few other reports of the issue and we're investigating this behaviour. For the time being, you might be able to workaround the issue without having to turn off app integration by following these steps in the desktop app:
- Open and unlock 1Password 8.
- In the top left, click ⋮ > Settings > Advanced.
- Uncheck the option to Use Hardware Acceleration.
- Fully quit and restart the app with Ctrl + Q or by right clicking the icon in the system tray > Quit.
- Relaunch 1Password and test whether you can still reproduce the black window.
Let me know if that helps. 🙂
-Dave
ref: dev/core/core#29932
26 Replies
- 1P_Dave
Moderator
If app integration is turned on then the expected behaviour is to see a small window for the 1Password app since it'll launch to complete the unlock process. Temporarily turning off hardware acceleration until the issue is fixed shouldn't result you in seeing a noticeable impact.
sunshinemu and phne
I'm glad that the workaround helps. 🙂
-Dave
disabled hardware acceleration. So far so good. Will report back if it reappears.
Thanks Dave_1P!This worked for me as well. Such a strange defect.
Yes, for the time being it’s working but looks different. What will be lost with acceleration disabled?
Not sure I fully follow your 2nd question, but on the pc having this issue but integration is enabled and I’m able to enter password from the browser icon but I see 2 windows open vs 1.
- 1P_Dave
Thanks for the reply. It looks like turning off hardware acceleration allows you to workaround the issue, did I understand correctly?
Oddly on another Win11 machine unlocking from browswer looks different and this is how this problem pc looked for a couple days after reinstalling app/ext before it went black again. It only opens 1 window with password prompt vs 2.
It looks like the integration between the browser extension and the desktop app is either turned off or not working on that PC. Are you still seeing that behaviour now or did it completely go away once you reinstalled 1Password?
-Dave
Turning off acceleration:
Oddly on another Win11 machine unlocking from browswer looks different and this is how this problem pc looked for a couple days after reinstalling app/ext before it went black again. It only opens 1 window with password prompt vs 2.
- 1P_Dave
more_cowbell and phne
Our team has received a few other reports of the issue and we're investigating this behaviour. For the time being, you might be able to workaround the issue without having to turn off app integration by following these steps in the desktop app:
- Open and unlock 1Password 8.
- In the top left, click ⋮ > Settings > Advanced.
- Uncheck the option to Use Hardware Acceleration.
- Fully quit and restart the app with Ctrl + Q or by right clicking the icon in the system tray > Quit.
- Relaunch 1Password and test whether you can still reproduce the black window.
Let me know if that helps. 🙂
-Dave
ref: dev/core/core#29932
Same thing happened to me. I fixed it by doing this:
1Password browser extension->Settings->General->Integrate this extension with the 1Password desktop app->Switch off->Switch on
and then I locked 1Password to test and could see it worked again.
- 1P_Dave
I'm sorry that the issue came back. I see that my colleague sent you a response and that they're currently reviewing the logs that you sent in. You'll receive another reply soon, please continue the conversation over email.
-Dave
ref: MHR-56658-562
Uninstalled both the 1Password app and browser extension last week and it fixed things, but short lived. It went back to black screen yesterday. Also updated the app today and it's still an issue.
[#MHR-56658-562]
