Forum Discussion

stevish's avatar
stevish
New Contributor
2 years ago

Browser Extension not Integrating with Desktop app in Word Profile of Edge

Main problem: In my Work profiles in the Edge browser, the 1Password extensions do not integrate with the 1Password desktop app.

Details: I have multiple browsers and multiple profiles on my computer. On all of them, I use the 1password extension. On Chrome and Firefox, the browser extensions always integrate with the desktop app, regardless of profile. On Edge, however, the browser extension on my personal profile integrates correctly, while my two different work profiles DO NOT integrate with the desktop app.

Possibly pertinent detail: Our company tends toward strict IT policies. The browser shows the "Your browser is managed by your organization" message. As of now, the IT department isn't aware of any setting they have turned on that would stop 1Password from integrating with the desktop app, and they are at least somewhat motivated to fix it, since 1Password is our company's official password storing solution for all employees.

What I know:
1. All instances of the browser extensions have the "Integrate this extension with the 1Password desktop app" setting turned on.
2. The Desktop app's "Connect with 1Password in the browser" setting is turned on.
3. All profiles in the Edge browser (both those working and those not working) have the same version (2.21.0) installed.
4. It was not always this way. My work profiles used to connect, though I can't give you a timeline of when they began having trouble... it's been a little while.
5. When looking at the console log on the work profile, after every "Sending message" line, there is a "Desktop app port disconnected" error message. But in the personal profile, there are no such error messages.

What I've tried:
1. I have tried various versions of the "turn off all integration settings, close out all apps, reboot, turn everything back on" process.
2. I have tried removing the extension from my work profile and reinstalling it.

My opinion (for what it's worth): It seems like my organization has maybe disallowed edge from communicating on all but certain predefined ports, and that simply identifying the ports 1Password is trying to use, and putting them on an allow list might fix the problem. This guess, however, has not helped me or the IT department figure out how to fix this.

1Password Version: 8.10.30
Extension Version: 2.21.0
OS Version: Windows 11
Browser: Edge

windows

6 Replies

Sort By
  • stevish's avatar
    stevish
    New Contributor
    12 months ago

    For completeness and for other people who may have this issue, the solution for me was to have my company's IT team change the NativeMessagingUserLevelHosts policy in Edge from false to true. You can see your value for that setting at edge://policy. In the browser profiles that were not working, it was set to false and the status was "OK." But on the profiles that DID work, the setting was false, but the status was "Ignored". So... whatever that means to you. Just another thing to look at :)

    • ivnikol's avatar
      ivnikol
      New Contributor
      23 days ago

      Hi, I found your post when was looking for a solution for the exactly same issue. Our MSP for workplace advised against enabling this NativeMessagingUserLevelHosts policy, but rather allow this more granularly. 

      I reached out to 1Password support and received recommendation how it can be configured. 

      Solution is to utilize the "NativeMessagingBlocklist" & "NativeMessagingAllowlist" at the same time:

      Setting "NativeMessagingBlocklist" policy to "*" will block NativeMessaging for all installed extensions in the browser.
      Add "com.1password.1password" to "NativeMessagingAllowlist" policy will only allow 1Password's connection.

      And it works perfectly. So for those who want to have a bit higher level of security in the browser, here is a solution.

  • 1P_Gem's avatar
    1P_Gem
    Icon for 1Password Team rank1Password Team
    2 years ago

    Hi stevish, thanks for letting me know! I can see that we've received your email and you've been in conversation with one of my colleagues 😄

    ref: MXK-89754-233

  • stevish's avatar
    stevish
    New Contributor
    2 years ago

    Thank you for your response. I've sent the data.

  • 1P_Gem's avatar
    1P_Gem
    Icon for 1Password Team rank1Password Team
    2 years ago

    Hi stevish! I understand that you've had issues with integration in your work-related Edge profiles specifically. Could you email in to support+forum@1password.com with a diagnostics report and console log so we can look into this further?

    With your email please include:

    Once you get a response with a Support ID, please post that number here so we can connect the dots. Thanks!