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humadia
New Contributor
4 years ago

1password has hijacked the global keyboard shortcut ctrl + # and it can't be changed

After today's update, whenever I try to (un)comment a line of code using the shortcut ctrl + # in VSCode, 1password pops up. The shortcut is not defined in the settings, it must have been introduced somewhere in the background without an option to change it.

When I quit 1password, the shortcut works as expected.

1Password Version: 8.7.0
Extension Version: Not Provided
OS Version: Windows 10

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Using IP 8 on a Mac. Group license if that makes a difference. Have been at this for almost two hours. Cannot find a way to get the 1P extension for MacOS Safari. Going through the 1P app, going through various web pages, going through previous answers here I am taken to https://apps.apple.com/us/app/1password-for-safari/id1569813296?mt=12 which takes me to the Mac App Store. I am instructed to Turn on 1Password in Safari Preferences. BUT THERE IS NO 1PASSWORD IN SAFARI PREFERENCES > EXTENSIONS. I have restarted Mac twice.
\nNote: through the 1P app > Settings > Browser > Connect to additional browsers > Add Browser. I go to Safari and get this message: That application didn't work. The selected application was signed in an unsupported way or my be missing a required identifier.

\n\n
\n\n

1Password Version: 8.10.28
\nExtension Version: not present
\nOS Version: MacOS 12.7.3
\nBrowser: Safari 17.3.1

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Using IP 8 on a Mac. Group license if that makes a difference. Have been at this for almost two hours. Cannot find a way to get the 1P extension for MacOS Safari. Going through the 1P app, going through various web pages, going through previous answers here I am taken to https://apps.apple.com/us/app/1password-for-safari/id1569813296?mt=12 which takes me to the Mac App Store. I am instructed to Turn on 1Password in Safari Preferences. BUT THERE IS NO 1PASSWORD IN SAFARI PREFERENCES > EXTENSIONS. I have restarted Mac twice.
\nNote: through the 1P app > Settings > Browser > Connect to additional browsers > Add Browser. I go to Safari and get this message: That application didn't work. The selected application was signed in an unsupported way or my be missing a required identifier.

\n\n
\n\n

1Password Version: 8.10.28
\nExtension Version: not present
\nOS Version: MacOS 12.7.3
\nBrowser: Safari 17.3.1

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I am instructed to T...","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCw5MzM5Niw5MzM5Ng","node":{"__ref":"ForumReplyMessage:message:93396"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCw5MzM5Niw5MzM5NQ","node":{"__ref":"ForumReplyMessage:message:93395"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCw5MzM5Niw5MzM5NA","node":{"__ref":"ForumReplyMessage:message:93394"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}]},"Conversation:conversation:93393":{"__typename":"Conversation","id":"conversation:93393","solved":false,"topic":{"__ref":"ForumTopicMessage:message:93393"},"lastPostingActivityTime":"2024-03-22T07:54:26.000-07:00","lastPostTime":"2024-03-22T07:54:26.000-07:00","unreadReplyCount":3,"isSubscribed":false},"ModerationData:moderation_data:93393":{"__typename":"ModerationData","id":"moderation_data:93393","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:93393_1":{"__typename":"Revision","id":"revision:93393_1","lastEditTime":"2024-03-20T16:47:47.000-07:00"},"CachedAsset:theme:customTheme1-1755178242844":{"__typename":"CachedAsset","id":"theme:customTheme1-1755178242844","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Cannot obtain 1Password Extension for Safari","moderationData":{"__ref":"ModerationData:moderation_data:93396"},"body":"

greg30577 – Glad to hear it! We'll be here if you need anything.

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That fixed it. Thank you very much. Plan to move to Venture soon.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"67","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-03-22T05:15:16.000-07:00","lastPublishTime":"2024-03-22T05:15:16.000-07:00","metrics":{"__typename":"MessageMetrics","views":72},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:93394":{"__typename":"ModerationData","id":"moderation_data:93394","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:93394":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:17292"},"id":"message:93394","entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:93393/message:93394","revisionNum":1,"uid":93394,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:93393"},"conversation":{"__ref":"Conversation:conversation:93393"},"subject":"Re: Cannot obtain 1Password Extension for Safari","moderationData":{"__ref":"ModerationData:moderation_data:93394"},"body":"

Hi greg30577

\n\n

It looks like you're running macOS Monterey, and sometimes the Safari extension doesn't appear correctly because of something happening in that operating system. Try the following:

\n\n
    \n
  1. Open and unlock the main 1Password app.
    2. \n
  2. Click the Help menu > Troubleshooting > Fix Missing Safari Extension.
    3. \n
\n\n

Then, 1Password should appear in Safari preferences. This is something that got fixed in macOS Ventura so if you can upgrade macOS to a more current version, I'd definitely recommend it.

\n\n

Give that a try and let me know how you get on. I'll be here if you need further help. :)

\n\n

— Grey

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