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ModeratorHello symedley! 👋
I'm sorry that you're running into trouble with the 1Password desktop app. I've merged your comments into one thread so that we can keep the conversation in one place. I'm not aware of any issues with the app at the moment regarding sign-in, the desktop app is working for me on all of my test devices.
So that I can better understand the situation that you're in, please tell me the following:
- What specific error message do you see when trying to unlock 1Password?
- Are you able to log in to your 1Password account on 1Password.com (in the browser, not the app or the extension)?
- Which version of 1Password are you using: Find the version numbers for 1Password and your operating system
I look forward to hearing from you.
-Dave
I have averted a crisis by installing CLI from developer tools, and I was able to create a new account and import all the data. A little more housekeeping and I'll be all set.
This was caused by updating to the latest desktop application.
At this point, i've created 5 different test accounts, and the pattern is clear. Everything works fine until the desktop app is installed or updated. Devices with an older version of 1Password are fine. The application won't accept the master password and it takes over the login from the extension. I used 5 different devices to test a lot of hypotheses, so it's not just 1 device or 1 platform. It's a broad problem.
I'm trusting that 1Password will fix this problem soon. Until then I have uninstalled the desktop app from any platform where i needed to use the master password to log in. It's far from ideal, but I can make it work for a while.
