Cannot turn on Touch ID

@jpmulligan

We may need to look at a diagnostic from the device. I can't say I recall any specific issues like this between two accounts. It could be something specific to the one. Would you care to send over a diagnostics report? One of my email colleagues would be happy to help. Please make sure to run the report from the troubled user account.

1. Open 1Password.
2. Press command and comma. The 1Password preferences will open.
3. Tap Advanced.
4. Click Send Diagnostics.
5. Click Reveal to locate the report in your downloads folder.

Attach the diagnostics to an email message addressed to support+forum@1password.com.

• Your forum username: jpmulligan

• A link to this thread: https://1password.community/discussion/138263/cannot-turn-on-touch-id#latest

• Please do not post your diagnostic report to the forum. This is for your privacy and security.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!