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AlishaDas's avatar
AlishaDas
New Contributor
3 months ago

Can't log in even with correct pw

Hi, I have the right password but I can't log in. Can anyone help? ANY idea how to get an actual person at 1PW to help? I've emailed 5 times with no reply. Thanks! 
discussion
AlishaDas's avatar
AlishaDas
New Contributor
3 months ago

I did. Please reply. Surely you can understand this is timely. I've been emailing for TWELVE HOURS now with exactly 2 replies and no solution!!!! 

1P_Blake's avatar
1P_Blake
Icon for Community Manager rankCommunity Manager
3 months ago

I hear you, and I totally get that this is frustrating. Our team is working actively working on replying to you, and I can assure you that we’re not ignoring you. I know waiting is tough, especially when you need access urgently.

The best way to keep things moving is through email, and I can confirm your request is in progress. I know it’s not the answer you want right now, but we’re on it and will get back to you as soon as possible. I appreciate your patience.

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Can anyone help? ANY idea how to get an actual person at 1PW to help? I've emailed 5 times with no reply. Thanks!  ","body@stringLength":"176","rawBody":"

Hi, I have the right password but I can't log in. Can anyone help? ANY idea how to get an actual person at 1PW to help? I've emailed 5 times with no reply. Thanks! 

","kudosSumWeight":0,"postTime":"2025-02-25T20:16:08.429-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:discussion","text":"discussion","time":"2024-10-18T14:11:17.214-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:152215_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":123},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}]},"Conversation:conversation:152215":{"__typename":"Conversation","id":"conversation:152215","solved":false,"topic":{"__ref":"ForumTopicMessage:message:152215"},"lastPostingActivityTime":"2025-02-26T09:36:31.692-08:00","lastPostTime":"2025-02-26T09:36:31.692-08:00","unreadReplyCount":5,"isSubscribed":false},"ModerationData:moderation_data:152215":{"__typename":"ModerationData","id":"moderation_data:152215","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:152215_1":{"__typename":"Revision","id":"revision:152215_1","lastEditTime":"2025-02-25T20:16:08.429-08:00"},"ForumReplyMessage:message:152264":{"__typename":"ForumReplyMessage","id":"message:152264","conversation":{"__ref":"Conversation:conversation:152215"},"author":{"__ref":"User:user:22"},"revisionNum":1,"uid":152264,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Can't log in even with correct pw","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:152264"},"parent":{"__ref":"ForumReplyMessage:message:152257"},"body":"

I hear you, and I totally get that this is frustrating. Our team is working actively working on replying to you, and I can assure you that we’re not ignoring you. I know waiting is tough, especially when you need access urgently.

\n

The best way to keep things moving is through email, and I can confirm your request is in progress. I know it’s not the answer you want right now, but we’re on it and will get back to you as soon as possible. I appreciate your patience.

","body@stringLength":"480","rawBody":"

I hear you, and I totally get that this is frustrating. Our team is working actively working on replying to you, and I can assure you that we’re not ignoring you. I know waiting is tough, especially when you need access urgently.

\n

The best way to keep things moving is through email, and I can confirm your request is in progress. I know it’s not the answer you want right now, but we’re on it and will get back to you as soon as possible. I appreciate your patience.

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I did. Please reply. Surely you can understand this is timely. I've been emailing for TWELVE HOURS now with exactly 2 replies and no solution!!!! 

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I did. Please reply. Surely you can understand this is timely. I've been emailing for TWELVE HOURS now with exactly 2 replies and no solution!!!! 

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