Since updating Chrome recently, the extension keeps logging me out every few minutes. Why is this happening? Seems like a bug.
I have auto-lock turned off.
1Password Version: Not Provided
Extension Version: 2.27.1
OS Version: Windows 11
Browser: Chrome
Hi Dave,
In this case it was being logged out of the web extension and prompted for my account password repeatedly. It has not happened since that day so it seems it was some fluke. My account has stayed logged in normally now for 3 days. It's possible something was being done on the server end that I just happened to encounter as a user. I have the desktop app installed. I never had to use biometrics or a secret key. Only being prompted for my account password on my computer.
Thanks,
Brandon
ModeratorHello blauft! 👋
I'm sorry that you're running into issues with 1Password in Chrome. By "logging me out" do you mean that you're being prompted to add your account back to the app by entering both your account password and Secret Key? Or are you just being prompted to unlock 1Password either using your account password or biometrics?
Can you tell me if you're already installed the desktop app: Get the 1Password apps
I look forward to hearing from you.
-Dave
Since updating Chrome recently, the extension keeps logging me out every few minutes. Why is this happening? Seems like a bug.
\n\nI have auto-lock turned off.
\n\n1Password Version: Not Provided
\nExtension Version: 2.27.1
\nOS Version: Windows 11
\nBrowser: Chrome
Since updating Chrome recently, the extension keeps logging me out every few minutes. Why is this happening? Seems like a bug.
\n\nI have auto-lock turned off.
\n\n1Password Version: Not Provided
\nExtension Version: 2.27.1
\nOS Version: Windows 11
\nBrowser: Chrome
Thank you for those details, I'm happy that you're not seeing the issue anymore. If it does come back then let me know and I can help further.
\n\n-Dave
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"164","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-08-22T08:22:40.000-07:00","lastPublishTime":"2024-08-22T08:22:40.000-07:00","metrics":{"__typename":"MessageMetrics","views":9},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:134935/message:134938","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:134937":{"__typename":"ModerationData","id":"moderation_data:134937","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:134937":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:9238"},"id":"message:134937","revisionNum":1,"uid":134937,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:134935"},"conversation":{"__ref":"Conversation:conversation:134935"},"subject":"Re: Chrome extension keeps logging me out?","moderationData":{"__ref":"ModerationData:moderation_data:134937"},"body":"Hi Dave,
\n\nIn this case it was being logged out of the web extension and prompted for my account password repeatedly. It has not happened since that day so it seems it was some fluke. My account has stayed logged in normally now for 3 days. It's possible something was being done on the server end that I just happened to encounter as a user. I have the desktop app installed. I never had to use biometrics or a secret key. Only being prompted for my account password on my computer.
\n\nThanks,
\nBrandon
Hello blauft! 👋
\n\nI'm sorry that you're running into issues with 1Password in Chrome. By \"logging me out\" do you mean that you're being prompted to add your account back to the app by entering both your account password and Secret Key? Or are you just being prompted to unlock 1Password either using your account password or biometrics?
\n\nCan you tell me if you're already installed the desktop app: Get the 1Password apps
\n\nI look forward to hearing from you.
\n\n-Dave
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-08-21T13:32:48.000-07:00","lastPublishTime":"2024-08-21T13:32:48.000-07:00","metrics":{"__typename":"MessageMetrics","views":6},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:134935/message:134936","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:text:en_US-components/community/Navbar-1745498058000":{"__typename":"CachedAsset","id":"text:en_US-components/community/Navbar-1745498058000","value":{"community":"Community Home","inbox":"Inbox","manageContent":"Manage Content","tos":"Terms of Service","forgotPassword":"Forgot Password","themeEditor":"Theme Editor","edit":"Edit Navigation Bar","skipContent":"Skip to content","external-1":"Using 1Password at Home","Common-community-blog-link":"Community blog","testing4personal-products-1":"Our Apps","developers":"Developers","developer-forums":"Developer Forums","testing4business":"Individuals & Families","testing4personal-products-2":"Support Forums","testing123":"1Password (TEST)","device-trust-link":"Device Trust","passage-link":"Passage","beta-1":"Beta Program","advocacy":"Champions","business-and-teams":"Using 1Password","external-9":"1Password for Open Source","external-8":"Downloads","news-link":"Industry News","external-7":"Status Page","external-6":"Release Notes","announcements-news":"Announcements & News","external-5":"1Password blog","memberships-and-families":"Developer","external-4":"Random But Memorable","events":"Events","external-3":"Documentation","external-2":"Developers","discuss-link":"Discussions","testing4personal-products":"Individual & Families","lounge-link":"Lounge","testing4business-1":"Betas & Pre-releases","external":"Using 1Password at Work","testing4resources-1":"Blog","customer-stories":"Customer Spotlights","product-feedback-link":"Product Feedback","advocacy-1":"Become a Champion","ideas-test":"Product Ideas","events-link":"Events","developer-newsletter":"Developer Newsletter","external-link":"Help and documentation","support":"Support","1password-link":"Password Manager","product-feedback":"Product Feedback","contribute":"Contribute","employeeforum":"Employee","guides-link":"Guides and toolkits","products":"Our Apps","general":"General","Common-developer-blog-link":"Developer blog","test-structure":"Developer Hub","connect":"Discussions","beta":"Product","developers-link":"Engage","testing4products":"Forums","testing4resources":"Get Started","learn":"Learn","user-groups":"Groups","external-link-1":"Dev Tools","user-groups-1":"Programs","external-link-2":"Integrations","user-groups-2":"Ask Me Anything","Common-discuss-link":"Discussions","connect-1":"Resources","whats-new-link":"What's new","Common-developers-link":"Developers"},"localOverride":false},"CachedAsset:text:en_US-components/community/NavbarHamburgerDropdown-1745498058000":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarHamburgerDropdown-1745498058000","value":{"hamburgerLabel":"Side Menu"},"localOverride":false},"CachedAsset:text:en_US-components/community/BrandLogo-1745498058000":{"__typename":"CachedAsset","id":"text:en_US-components/community/BrandLogo-1745498058000","value":{"logoAlt":"Khoros","themeLogoAlt":"Brand Logo"},"localOverride":false},"CachedAsset:text:en_US-components/community/NavbarTextLinks-1745498058000":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarTextLinks-1745498058000","value":{"more":"More"},"localOverride":false},"CachedAsset:text:en_US-components/search/SpotlightSearchIcon-1745498058000":{"__typename":"CachedAsset","id":"text:en_US-components/search/SpotlightSearchIcon-1745498058000","value":{"search":"Search"},"localOverride":false},"CachedAsset:text:en_US-components/authentication/AuthenticationLink-1745498058000":{"__typename":"CachedAsset","id":"text:en_US-components/authentication/AuthenticationLink-1745498058000","value":{"title.login":"Sign In","title.registration":"Register","title.forgotPassword":"Forgot Password","title.multiAuthLogin":"Sign In"},"localOverride":false},"CachedAsset:text:en_US-components/nodes/NodeLink-1745498058000":{"__typename":"CachedAsset","id":"text:en_US-components/nodes/NodeLink-1745498058000","value":{"place":"Place {name}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/EscalatedMessageBanner-1745498058000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/EscalatedMessageBanner-1745498058000","value":{"escalationMessage":"Escalated to Salesforce by {username} on {date}","viewDetails":"View Details","modalTitle":"Case Details","escalatedBy":"Escalated by: ","escalatedOn":"Escalated on: ","caseNumber":"Case Number: ","status":"Status: ","lastUpdateDate":"Last Update: ","automaticEscalation":"automatic escalation","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-components/users/UserLink-1745498058000":{"__typename":"CachedAsset","id":"text:en_US-components/users/UserLink-1745498058000","value":{"authorName":"View Profile: {author}","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/users/UserRank-1745498058000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserRank-1745498058000","value":{"rankName":"{rankName}","userRank":"Author rank {rankName}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageTime-1745498058000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageTime-1745498058000","value":{"postTime":"Published: {time}","lastPublishTime":"Last Update: {time}","conversation.lastPostingActivityTime":"Last posting activity time: {time}","conversation.lastPostTime":"Last post time: {time}","moderationData.rejectTime":"Rejected time: {time}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSolvedBadge-1745498058000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSolvedBadge-1745498058000","value":{"solved":"Solved"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSubject-1745498058000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSubject-1745498058000","value":{"noSubject":"(no subject)"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageBody-1745498058000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageBody-1745498058000","value":{"showMessageBody":"Show More","mentionsErrorTitle":"{mentionsType, select, board {Board} user {User} message {Message} other {}} No Longer Available","mentionsErrorMessage":"The {mentionsType} you are trying to view has been removed from the community.","videoProcessing":"Video is being processed. Please try again in a few minutes.","bannerTitle":"Video provider requires cookies to play the video. Accept to continue or {url} it directly on the provider's site.","buttonTitle":"Accept","urlText":"watch"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageCustomFields-1745498058000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageCustomFields-1745498058000","value":{"CustomField.default.label":"Value of {name}"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/QueryHandler-1745498058000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/QueryHandler-1745498058000","value":{"title":"Query Handler"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageReplyButton-1745498058000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageReplyButton-1745498058000","value":{"repliesCount":"{count}","title":"Reply","title@board:BLOG@message:root":"Comment","title@board:TKB@message:root":"Comment","title@board:IDEA@message:root":"Comment","title@board:OCCASION@message:root":"Comment"},"localOverride":false},"CachedAsset:text:en_US-components/community/NavbarDropdownToggle-1745498058000":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarDropdownToggle-1745498058000","value":{"ariaLabelClosed":"Press the down arrow to open the menu"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1745498058000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1745498058000","value":{"altText":"{login}'s avatar","altTextGeneric":"User's avatar"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/ranks/UserRankLabel-1745498058000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/ranks/UserRankLabel-1745498058000","value":{"altTitle":"Icon for {rankName} rank"},"localOverride":false},"CachedAsset:text:en_US-components/tags/TagView/TagViewChip-1745498058000":{"__typename":"CachedAsset","id":"text:en_US-components/tags/TagView/TagViewChip-1745498058000","value":{"tagLabelName":"Tag name {tagName}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageListMenu-1745498058000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageListMenu-1745498058000","value":{"postTimeAsc":"Oldest","postTimeDesc":"Newest","kudosSumWeightAsc":"Least Liked","kudosSumWeightDesc":"Most Liked","sortTitle":"Sort By","sortedBy.item":" { itemName, select, postTimeAsc {Oldest} postTimeDesc {Newest} kudosSumWeightAsc {Least Liked} kudosSumWeightDesc {Most Liked} other {}}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/AcceptedSolutionButton-1745498058000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/AcceptedSolutionButton-1745498058000","value":{"accept":"Mark as Solution","accepted":"Marked as Solution","errorHeader":"Error!","errorAdd":"There was an error marking as solution.","errorRemove":"There was an error unmarking as solution.","solved":"Solved","topicAlreadySolvedErrorTitle":"Solution Already Exists","topicAlreadySolvedErrorDesc":"Refresh the browser to view the existing solution"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageView/MessageViewInline-1745498058000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageView/MessageViewInline-1745498058000","value":{"bylineAuthor":"{bylineAuthor}","bylineBoard":"{bylineBoard}","anonymous":"Anonymous","place":"Place {bylineBoard}","gotoParent":"Go to parent {name}"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/Pager/PagerLoadMore-1745498058000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/Pager/PagerLoadMore-1745498058000","value":{"loadMore":"Show More"},"localOverride":false}}}},"page":"/forums/ForumMessagePage/ForumMessagePage","query":{"boardId":"1password","messageSubject":"chrome-extension-keeps-logging-me-out","messageId":"134935"},"buildId":"-gVUpXaWnPcjlrLJZ92B7","runtimeConfig":{"buildInformationVisible":false,"logLevelApp":"info","logLevelMetrics":"info","openTelemetryClientEnabled":false,"openTelemetryConfigName":"onepassword","openTelemetryServiceVersion":"25.3.0","openTelemetryUniverse":"prod","openTelemetryCollector":"http://localhost:4318","openTelemetryRouteChangeAllowedTime":"5000","apolloDevToolsEnabled":false,"inboxMuteWipFeatureEnabled":false},"isFallback":false,"isExperimentalCompile":false,"dynamicIds":["./components/seo/QAPageSchema/QAPageSchema.tsx","./components/community/Navbar/NavbarWidget.tsx","./components/community/Breadcrumb/BreadcrumbWidget.tsx","./components/messages/TopicWithThreadedReplyListWidget/TopicWithThreadedReplyListWidget.tsx","./components/messages/MessageView/MessageViewStandard/MessageViewStandard.tsx","./components/messages/ThreadedReplyList/ThreadedReplyList.tsx","./components/nodes/NodeActionButtonWidget/NodeActionButtonWidget.tsx","./components/messages/MessageListForNodeByRecentActivityWidget/MessageListForNodeByRecentActivityWidget.tsx","./components/customComponent/CustomComponent/CustomComponent.tsx","../shared/client/components/common/List/UnwrappedList/UnwrappedList.tsx","./components/tags/TagView/TagView.tsx","./components/tags/TagView/TagViewChip/TagViewChip.tsx","../shared/client/components/common/List/UnstyledList/UnstyledList.tsx","./components/messages/MessageView/MessageView.tsx","../shared/client/components/common/List/ListGroup/ListGroup.tsx","./components/messages/MessageView/MessageViewInline/MessageViewInline.tsx","../shared/client/components/common/Pager/PagerLoadMore/PagerLoadMore.tsx","./components/customComponent/CustomComponentContent/TemplateContent.tsx"],"appGip":true,"scriptLoader":[]}
