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Sharon's avatar
Sharon
New Contributor
2 months ago

Chrome extension not offering touch ID

I see from past threads this has been an issue before. I'm using Chrome on an Apple and have the latest Mac beta version of 1Password (8.10.82) on my computer and added to my Chrome browser. Even though my updates are current and my computer has touch ID, I have to use my password to login each time because touch ID isn't an option on the Chrome browser extension, although it works on my 1Password computer app. Even when I log into 1Password on my computer first, it does not unlock the Chrome extension. I have to manually enter my password each time in Chrome. I have tried deleting and adding the extension. Nothing seems to work to fix this issue. I followed the trouble shooting steps to no avail. Please advise.

browser extension

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  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    31 days ago

    Hello Sharon​ and Rklopp​! 👋

    I'm sorry that you're running into issues with 1Password on your Mac. It sounds like the communication between the desktop app and the 1Password in the browser isn't working. Try the following:

    1. Open and unlock the 1Password for Mac desktop app.
    2. Click your account or collection at the top of the sidebar and click Settings.
    3. Click Browser.
    4. Turn "Connect with 1Password in the browser" off and then back on. 

    Then in the browser: 

    1. Open your browser.
    2. Right-click on the 1Password icon in your browser's toolbar and click Settings.
    3. Turn "Integrate this extension with the 1Password desktop app" off and then back on. 


    Then, restart your Mac. If that still doesn't work then do you see a yellow dot in the 1Password browser settings page? And, if you click on About in the browser settings page what version of 1Password in the browser do you see listed? 

    -Dave

    • Sharon's avatar
      Sharon
      New Contributor
      30 days ago

      Thanks, Dave. I've tried but this solution isn't working. I get an error message that it cannot connect my browser extension. I've removed and reinstalled the extension. I am talking about Chrome and not Safari. I've tried the troubleshooting steps listed here but these steps don't work either: https://support.1password.com/cs/cannot-connect-browser/

      • 1P_Dave's avatar
        1P_Dave
        Icon for Moderator rankModerator
        29 days ago

        Sharon​ 

        I'm sorry that the steps didn't help. I'd like to ask you to create a diagnostics report from 1Password in your browser:

        Send a diagnostics report (browser extension)

        Attach the diagnostics to an email message addressed to support@1password.com

        With your email please include:

        • A link to this thread: https://www.1password.community/discussions/1password/chrome-extension-not-offering-touch-id/157879
        • Your forum username: Sharon


        You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

        -Dave

  • Rklopp's avatar
    Rklopp
    New Contributor
    31 days ago

    I have taken the same steps and have the same issue!