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TataruTaru's avatar
TataruTaru
Dedicated Contributor
4 months ago

Crash Report send Failed?

Summary: On every system boot, 1Password shows a crash dialog with options to Report, Ignore, or Send Later. I press Report. The application launches and functions normally after that, but the cras...
windows
1P_Timothy's avatar
1P_Timothy
Icon for Community Manager rankCommunity Manager
4 months ago

Hi TataruTaru​! Thanks for reporting this. My apologies for the trouble here.

Just to make sure I've understood correctly, do you see the crash dialogue after launching 1Password, or as soon as you open your profile in Windows? Additionally, does selecting any of the three options (Report, Ignore, Send Later) dismiss the dialogue until you next restart your system, or does the dialogue continue to pop up before then?

Thanks again!

  • TataruTaru's avatar
    TataruTaru
    Dedicated Contributor
    4 months ago

    The issue resolved itself when the software updated. Before when I tried to open 1password, it was giving me an error every time.

    But it feels like the update cleared any pending reports. The issue seemed to be it was unable to contact the redacted url, causing looping failure. 

    The error box only showed again on system restart or logging back into windows, never again once I remained logged into Windows. 

    • 1P_Timothy's avatar
      1P_Timothy
      Icon for Community Manager rankCommunity Manager
      4 months ago

      Thanks for the update TataruTaru​! I'm glad to hear the issue appears to be resolved.

      Let us know if you start seeing anything similar in the future. We'll keep an eye for what you've described as well. Thanks again!