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heyphi's avatar
heyphi
New Contributor
3 years ago

Crash when using OTP QR scanner on Windows 11

Hello,

I'm using the 1Password 8.8.0 beta (80800143) on Windows 11 beta channel (build 22621.1).

When I activate the QR scanner on the OTP field, the app crashes with an error message, shown in the screenshot below.

The good news is the app seems to remember the editing state when relaunched after the crash. 😅

Not sure what else I might have installed that could affect this, but would be happy to answer questions.

1Password Version: 8.8.0 (80800143)
Extension Version: Not Provided
OS Version: Windows 11 (22621.1)

betas

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  • 1P_PeterG's avatar
    1P_PeterG
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hello heyphi, I'm sorry this happened!

    We'd love to check this out in more detail for you. In order for us to do that, I'll ask you to send us a short email at support+windows@1Password.com, and include:

    1. Your forum username
    2. A link to this discussion
    3. A diagnostic report from your 1Password app on the device where this is occurring.

    That way, we can take a look at the diagnostic data and learn more detail about what's going on here. Thank you, and I'll hope to see you over there!