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Former Member's avatar
Former Member
3 years ago

Database Backup Failed every 5 minutes or so

I was on 1Password 7.x... I started seeing this pop-up roughly few minutes and I have no clue why it started.

It seems to continue to do this despite a reboot.

In an effort to believe maybe a corrupt install, I tried installing the latest - which is now 8.10.3. This pop-up continues to appear. I've sent an email to support but no reply - a bit frustrating for a product I pay for.

Anyone know how to resolve this problem?

1Password Version: 1Password for Mac 8.10.3 (81003012)
Extension Version: Not Provided
OS Version: 13.2.1 (22D68)
Browser:_ Not Provided

macos
  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    Hello @JimKlo!

    I'm sorry that you're receiving an error message. The screenshot that you posted shows the icon of an old version of 1Password so it's likely that you still have it installed on your Mac alongside version 8. I've located your support ticket and sent you an email, let's continue the conversation there. To prevent duplication of effort I'm closing this thread.

    -Dave

    ref: IJH-88293-155

    • ronwlim's avatar
      ronwlim
      Occasional Contributor
      7 days ago

      I have this exact issue. Please contact me!

      • 1P_Dave's avatar
        1P_Dave
        Icon for Moderator rankModerator
        7 days ago

        ronwlim 

        I'm sorry that you're running into the same issue. I'd like to ask you to create a diagnostics report from your Mac (use the instructions for 1Password 7):

        Send a diagnostics report (Mac)

        Attach the diagnostics to an email message addressed to support@1password.com

        With your email please include:

        • A link to this thread: https://www.1password.community/discussions/1password/database-backup-failed-every-5-minutes-or-so/117497
        • Your forum username: Ronwlim


        You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

        -Dave