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Former Member's avatar
Former Member
3 years ago

Deleted old app, downloaded iOS v.8 but it doesn't work.

Switched iTunes account due to divorce, but couldn't use app due to it being purchased on previous account. Downloaded iOS v.8 but now it doesn't open at all and can't find stored passwords. Is it po...
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

Hello @Fletch4677! 👋

I'm sorry that you're having trouble using 1Password 8, when you tap on the app icon what exactly do you see on the screen? Do you see an error message? Or a login page?

Were you using an older standalone vault with 1Password 7 or do you have a membership? If you have a membership then do you see your items when you log in to your 1Password account on 1Password.com (in the browser, not the app)?

-Dave