Forum Discussion

sfwalter's avatar
sfwalter
New Contributor
6 days ago

Dialog pops up preventing me from using Passkey

Hi,

I setup my very first passkey using X.com.  When I attempt to login I get this dialog with options to scan a QR code or use a security key.  The sign in with pass key option in the upper right is greyed out and not clickable.  Any idea what is going on?  Sometimes if I am quick enough I can press the sign in button before the modal shows up.

 

passkeys

1 Reply

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 days ago

    Hello sfwalter​! 👋

    I'm sorry that you're running into issues when signing in using a passkey in Safari. I suspect that you're running into an issue that our development team is currently investigating. So that I can confirm this, I'd like to ask you to reproduce the issue again and then create and share a 1Password diagnostics report from 1Password in your browser:

    Send a diagnostics report (browser extension)

    Attach the diagnostics to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/dialog-pops-up-preventing-me-from-using-passkey/164838
    • Your forum username: sfwalter


    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave

    Issue=FS-1011