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LMF's avatar
LMF
New Contributor
1 month ago

Didn't get discount as a new user

Hi there

I just created an account and still under the 14 days free period. I would like to subscribe for the Families Plan and everything showing that I'll save 40% but when I am up to the payment page it requires me to agree to pay the $79.07 USD. How can I confirm the 40% off discount will apply as it requires me to agree on the full price without discount???

 

Thanks

Mike

family

1 Reply

  • 1P_SimonH's avatar
    1P_SimonH
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Hi LMF​ 👋

    Thanks for giving us a try! 

    The full price you're seeing when you signed up doesn't reflect any discounts (you can see that mentioned in the text underneath the highlighted yellow in your screenshot), but I'm going to see if we can make that clearer, because it's easy to overlook!