Error when using 1Password in the browser: "Your session has expired."

timestamp and sheath1

Thank you both for the replies. It does sound like you're running into a known issue that our developers are investigating. There are two ways to workaround the issue until a permanent fix is released:

1. Turn "Automatically lock 1Password" on when using 1Password in the browser.
2. Install the desktop app. You can set your auto-lock preferences there using this guide: How to set 1Password to lock automatically

Our investigation has narrowed the issue down to a bug with how the auto-lock feature in the 1Password browser extension works, if the extension is set to never lock then authentication fails and a new tab with a sign in page is opened (as you've noted).

If you turn on auto-lock for the browser extension then the issue shouldn't occur. Alternatively, when the desktop app is installed authentication is handled by the desktop app and not the browser extension which avoids the issue as well.

Let me know if both workarounds don't work for you. We're hoping to release a permanent fix as soon as possible.

-Dave

ref: dev/core/core#27669

Hi Trevor_1P

• Yes, I've got two-factor enabled using Google Authenticator.
• No I don't have the desktop app installed, I doubt I can on this box as it is enterprise managed.
• "Automatically lock 1Password" is toggled off.

Thanks for the assistance.
Shaun

Hi Trevor_1P,

I use Authy for 2FA, and have "Automatically lock 1Password" toggled off.

Thanks so much!

Hi timestamp and sheath1 👋

I'm sorry that you are experiencing this issue in Vivaldi and Chrome, respectively. Our developers are currently investigating a few issues that may be related to what you're experiencing. To help us determine what's occurring in your cases, could you both confirm the following?

• Does your 1Password account have two-factor authentication enabled? If so, are you using Duo or Okta?
• Do you have the desktop app installed? ( timestamp I see you've answered that you're not using the app previously, so you can skip this one)
• In the "Security" section of the extension's settings, do you have "Automatically lock 1Password" toggled off?

Once I learn more about the situation on your respective devices, I’ll be able to advise further on whether I’ll need a console log to dig deeper. Looking forward to your replies.

-Trevor

Still happening in Chrome (Version 121.0.6167.161 (Official Build) (32-bit)). It has been occurring many times a day for probably around a week now.

1P_Dave I'm still experiencing this issue in Vivaldi. Can you please advise on saving the information you need from my browser? The link in the post above doesn't include any instructions for Vivaldi.

Thanks!

RicherF

Thank you for posting the Support ID, one of my colleagues will send you a reply via email soon.

-Dave

ref: HNV-29353-282

Your support ticket ID is HNV-29353-282.

Same for me about the console, opening it kinda "resolved" the issue BUT, working on another session (work vs personnal) it continued and the console kept on logging.

Rgrin

Thank you, your console log will help us to investigate further and resolve the issue as soon as possible. 🙂

-Dave

ref: USN-47961-729

I tried closing the Console, and indeed the problem did come back. So I submitted ticket USN-47961-729.