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Forum Discussion
Former Member
4 years agoFace ID Not Working [Fixed. Please see the approved answer for details.]
https://1password.community/discussion/comment/676599/#Comment_676599
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I have upgraded to 1Password 8 for Mac. Yesterday I had to re-set my iPhone settings and since then I cannot use Face ID to open 1Password. I have re-installed the 1Password app, checked to make sure 1Password is approved for using Face ID on my phone. Can you advise?
1Password Version: 1Password for Mac 8.8.0
Extension Version: Not Provided
OS Version: iOS 15.6
Browser:_ Safari
Referrer: forum-search:https://1password.community/search?Search=face%20recognition%20not%20working
646 Replies
- Former Member
I have the same problem with 1password extension in safari and It doesn't work for me (iOS 16)
- Former Member
@mthomas184 I had held off switching from 1PW 7 to 8 because of the concerns expressed here. But now I’ve installed 8 on my phone, iPad and my wife has just gotten it installed on her new M2 iPad Pro. No Face ID issues whatsoever. If yours will be a new install you needn't worry. Now if for some unlikely reason you reset all settings on your device you might experience what others in these threads are. In 15 years of iOS devices I’ve never had reason to do this, so we've not had any issues. You can still install 7 if you wish, it works extremely well but in the 2 months I’ve now used 8 there have been no problems. My wife just activated her new iPad yesterday and we installed 8 shortly after, Face ID works perfectly. If you want 7 just go here :
https://apps.apple.com/us/app/1password-7-password-manager/id568903335 - DrWhoZeeNew Contributor
It would be nice if the essentials were working reliably before new fangled stuff is rolled out (oauth2, for example, and that seems to have its issues as well)
- Former Member
Hmm, I registered only yesterday, must have filled up right after then...
Unsure of the time to release, but my regular 1password app was on version 8.9.7 before joining the beta program, so there may be a version 8.9.8 coming out before 8.9.9 (8.9.8 still has the bug as far as I know).
- Former Member
How long does it normally take until a beta is released?
- Former Member
The beta is full
- Former Member
As commented by other users this has finally been fixed in version 8.9.9 which is in beta. Getting access to the beta version takes two minutes, just follow this: https://testflight.apple.com/join/fzDLkIVK
- Former Member
I was just about to switchti 1password as a LastPass user sick of breeches, but seeing the faceid issue ongoing for almost two months is giving me major pause. Since I never downloaded 1pass on my iPhone or MacBook, is there a way now to only go and get version 7 and stay off of 8?
- Former Member
Same problem here. The interesting part here is, that it worked after upgrading to this version and it fixed like promised in the changelog. But somehow, after changing the code, it stopped working and really nothing helped. Uninstalling, deactivating FaceID, changing passwords.
The most annoying part here is that I have 3 (three!!!) accounts added to 1Password (2 business, 1 family) and because there is no single master password anymore I have to enter 3 passwords. I already use iCloud Keychain for helping with this. But this does not work in the Safari context, because there is no password auto-fill option for a password auto-fill dialog 😂
The FaceID icon is showing up and it seems to work, but the password field is empty after FaceID query so it is disabled again. I think it has something to do with wrong assignment for the passwords.
I will try 1Password 7, but i also consider switching all 3 accounts to iCloud. Just before this mess (which started only some days ago) i recommended 1Password to another friend (I honestly cannot count anymore how often i insist to friends and colleagues to use 1Password)
iOS: 16.2
1Password: 8.9.7 - Former Member
Same issue on my iPhone 13 for months now. Real sad Agilebits doesn't give a ...... to bring this essential function back to life.