Forum Discussion

Former Member's avatar
Former Member
5 years ago

Feedback on 1Password v8

Jumped at the chance to join the early release for 1Password v8. It's not been as smooth as I hoped it would be. Reading some of the feedback here makes me understand that others might be feeling the same way. Want to share some specific thoughts:

1) The overall look of the app isn't right. There's too much space and padding between all the items. This means more scrolling to get to items that fall "below the fold". Might be nice to tighten some of the spacing up so we can see more items at one glance.

2) Searching in the new app is strange - why doesn't the list filter when I search?? That was an AMAZING feature of v7 and earlier. For example, I have two VA529 accounts for my daughters. I could type "529" into the search bar and BOTH accounts would show up and I could just click on one of them to grab my 2FA to sign in. Easy peasy! In v8, when I type "529" the list doesn't filter and nothing shows up in the autofill drop-down area. When I first did this, I thought that the entries had been deleted!!! If I hit "CMD-enter" to search (WHY do I have to do a key press to search when I'm in the search bar??), I get zero results. It's only when I type out "Virginia529" that the two accounts show up. v7 would search "within" words but it appears that v8 is doing "exact match!!" That's painful. I have to remember exactly how my entry is entered in order to find it!‽ Is it EZPassMA, E-Z Pass MA, or EZ Pass MA??? The search feature is very much still in beta and needs a lot of work! (Oddly enough, 1Password for Safari search bar works correctly and can find the accounts...that lets me know the working code is in there somewhere!)

3) 1Password for Safari/1Password Mini is not great either. If I'm not logged in when I click the 1Password icon on my Safari window, 1Password for Safari pops up but then I have to CLICK AGAIN to log in to 1Password. This opens up the full app which then unlocks the Safari Extension. That's an extra mouse move and click when I used to be able to click once and then type in my password. Seems like this workflow could be streamlined.

I really appreciate everything you guys are doing with updating the app and trying to keep it looking fresh. There are some useful features from the previous version that were extremely helpful and I miss them.

Won't be canceling my subscription...may downgrade to v7 but will likely just lazily stick with v8 and hope that some of these changes get made. This is early access after all!

Thanks for listening!

Jacob


1Password Version: 8.4.0
Extension Version: 2.1.3
OS Version: 11.6

39 Replies

  • 1P_Rob's avatar
    1P_Rob
    Icon for 1Password Team rank1Password Team

    Hey, folks. Thanks for the comments. I get it, I promise, and I'm frustrated with the current status too.

    I just read through some of the internal discussion again, and the main thing that is complicating the effort right now is handling Unicode. We're trying to make sure that search works for all users, not just English-speaking users. Unfortunately, addressing the complexities of searching with Unicode characters has had the effect of making plain old ASCII search worse.

    I'm confident we can overcome the challenges, but it's going to take time and effort. And while it feels like a step backwards, I do like that we're starting with a foundation that supports other languages well and building and optimizing from there, rather than treating other languages as second class.

    I hope that helps.

  • Former Member's avatar
    Former Member

    1P_Rob - Thanks for your reply. I totally understand that certain features are difficult to code. However, search was working in v7 - flawlessly.

    If I typed in "529," I would get ALL results with 529 anywhere in the string of any field.

    Now, with v8, I have to type the entire string to get a result. So, a search for "529" will return zero results because nothing in my vault starts with 529. I have to search "Virginia529" to get to my 2FA for the 529 entries.

    It worked in all versions prior to v8...that's what's so baffling. Clearly, it's not as simple as "copy the old code into the new program." (CURSE YOU STACK OVERFLOW FOR "TRAINING" ME TO COPY PASTE!)

    It really is a step back from v7. A HUGE step back...especially for those of us who use 1Password A LOT because it's awesome and we love the protection it affords us. But, having to remember what exact text string I used to title something can be challenging.

    Search works great in the iOS mobile app as well. It's just the Mac Desktop app that is woefully behind.

    I think that's what we're all trying to get across here.

    Thanks.

  • viswiz's avatar
    viswiz
    Super Contributor

    1P_Rob I'm using search in v7 all the time and it just works. Of course this is just my limited point of view.
    It's not only the missing sub string search in v8. It's the whole search experience in v8 that's just awful. In v7 I start typing and the list is immediately filtered/searched. In v8 I get results that rarely match my expectations and even worse it's not even showing all results but a fraction of it sorted by relevance - whatever relevance may be in this context. On top of that the results are not presented within the list of elements but in a separate window and I have to press CMD+Enter to all results.

  • dtoub's avatar
    dtoub
    Dedicated Contributor

    Understood but the desired behavior is how it worked in 1PW 7, so there’s that

  • 1P_Rob's avatar
    1P_Rob
    Icon for 1Password Team rank1Password Team

    Hey, @jwessler. Search is one of those things that's been hard to get just right. There are ongoing conversations about how to make it better internally, but from what I understand so far, it's not quite as simple as just matching any part of a string.

    We're experimenting with some different approaches and I hope we'll end up with something great, even if it doesn't make it into the first official release of 1Password 8 for Mac.

    ref: dev/core/core#9056

  • Former Member's avatar
    Former Member

    @ag_kevin and @ag_ana - any update on the search feature? It's still very much not useful. I have to search by the exact string instead of having search find characters inside of other strings.

    Is this a feature you are going to be bringing back or am I just out of luck on getting back to the other search functions?

    Thanks so much for your answer!

  • Former Member's avatar
    Former Member

    Thank you for chiming in on this too dtoub, noted :+1:

  • dtoub's avatar
    dtoub
    Dedicated Contributor

    +1 for having to authorize twice (even if 1PW is unlocked, I have to unlock the browser extension, which is a regression).

  • Former Member's avatar
    Former Member

    Hi @jwessler ,

    Thank you for taking the time to write in with your feedback. We've raised a few internal development issues to tackle these problems, and hope to get them solved as soon as possible.

    Cheers,
    Kevin