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Former Member's avatar
Former Member
3 years ago

Help! Upgraded to V8, Can't Unlock Vault

I upgraded from V7.9 to V8, and my password no longer works. I can't access my vault, and I can't log on to the website. I wrote to support, sent in the diagnostic report, got one reply, and then cr...
macos
1P_Tommy's avatar
1P_Tommy
Icon for Moderator rankModerator
3 years ago

@CopaCetic

Have you replied to the email? If not please do so as you have a direct line of communication open. It looks as if we are awaiting a reply from you. My colleague Nate replied earlier. Please let me know if you're unable to find his message.

ref: IMR-39517-969

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I upgraded from V7.9 to V8, and my password no longer works. I can't access my vault, and I can't log on to the website. I wrote to support, sent in the diagnostic report, got one reply, and then crickets. Please help!

\n\n
\n\n

1Password Version: 8.10
\nExtension Version: Not Provided
\nOS Version: MacOs 12.6
\nBrowser:_ Not Provided

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I upgraded from V7.9 to V8, and my password no longer works. I can't access my vault, and I can't log on to the website. I wrote to support, sent in the diagnostic report, got one reply, and then crickets. Please help!

\n\n
\n\n

1Password Version: 8.10
\nExtension Version: Not Provided
\nOS Version: MacOs 12.6
\nBrowser:_ Not Provided

"},"Conversation:conversation:112988":{"__typename":"Conversation","id":"conversation:112988","solved":false,"topic":{"__ref":"ForumTopicMessage:message:112988"},"lastPostingActivityTime":"2023-03-01T12:32:01.000-08:00","lastPostTime":"2023-03-01T12:32:01.000-08:00","unreadReplyCount":6,"isSubscribed":false},"ModerationData:moderation_data:112988":{"__typename":"ModerationData","id":"moderation_data:112988","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:112988_1":{"__typename":"Revision","id":"revision:112988_1","lastEditTime":"2023-02-23T14:46:57.000-08:00"},"ForumReplyMessage:message:112989":{"__typename":"ForumReplyMessage","id":"message:112989","conversation":{"__ref":"Conversation:conversation:112988"},"author":{"__ref":"User:user:101"},"revisionNum":1,"uid":112989,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Help! Upgraded to V8, Can't Unlock Vault","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:112989"},"parent":{"__ref":"ForumTopicMessage:message:112988"},"body":"

@CopaCetic

\n\n

Have you replied to the email? If not please do so as you have a direct line of communication open. It looks as if we are awaiting a reply from you. My colleague Nate replied earlier. Please let me know if you're unable to find his message.

\n\n

ref: IMR-39517-969

","body@stringLength":"337","rawBody":"

@CopaCetic

\n\n

Have you replied to the email? If not please do so as you have a direct line of communication open. It looks as if we are awaiting a reply from you. My colleague Nate replied earlier. Please let me know if you're unable to find his message.

\n\n

ref: IMR-39517-969

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