Forum Discussion
I am using Windows 10 on my PC, and keep getting the message the 1Password couldn't update.
I have checked the McAfee and Malwarebytes security features to make sure that 1Password is allowed; I have also allowed it in Windows Security. Every once in a while, I do get a message that 1Password updated successfully.....
Any suggestions?
Thanks in advance.
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Referrer: forum-search:https://1password.community/search?Search=Trouble%20updating%201Password
13 Replies
1P_Claudio1Password Team
Thanks for these @Ruggles, sometimes anti-malware programs can cause this problem, but I'd much prefer if we could go through this with you directly on a 1:1 basis so we can figure out what's going on here.
Could you write in at support+windows@1password.com and reply here with your conversation ID? It'll look like this: ABC-12345-789
We can then pick things up with you and get 1Password updated normally. :)
