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Former Member's avatar
Former Member
4 years ago

I can't consolidate or delete passwords so they just keep duplicating

Hi all, I'm beyond frustrated and have contacted support with no response. I keep trying to log into Website A and because 1Password has two different saved passwords I have to guess which one I use. Well neither work so I have to reset the password. Then I have 3 passwords to try the next time. It sometimes works but more than half the time it times out or locks me out now and I can't even log into Website A anymore. Then I'm forced to change the stupid password yet again. There are other sites this is happening with and I can't delete anything or even consolidate it. It's driving me up the wall because I now have several passwords to juggle which was the not the point of purchasing this app.

Has anyone else experienced this nightmare? I can't get the app to work without closing on me while trying to use it on my phone either but this is for a browser extension. What is going on? Why can't I delete the invalid passwords at all? I have a paid subscription for one person. Is this the issue? I've tried searching FAQs for duplicate passwords, deleting passwords and of course nothing comes up. Did I skip a video or something? The GUI from what I last used is very different and it's causing an issue trying to find anything. This has been a beyond frustrating experience for me and I'm just hoping someone else has dealt with this. Someone recommended this app and I liked it at first. Now it's more frustrating than the last app I used and I'm afraid I'll have to go get another password manager.

1Password Version: 2.0.4
Extension Version: Chrome
OS Version: Win 10
Sync Type: Not Provided

browser extension

1 Reply

  • Former Member's avatar
    Former Member
    4 years ago

    Hi @Ann_Adkins!

    I'm beyond frustrated and have contacted support with no response.

    We can check this for you. When you say that you contacted support, was it via email? Did you receive a ticket number?

    Why can't I delete the invalid passwords at all?

    You can remove invalid passwords anytime :+1: Do these show up as separate Password items for you, or do you have multiple passwords inside a single Login item?

    I have a paid subscription for one person. Is this the issue?

    The subscription type you have is not the issue here :+1:

    I've tried searching FAQs for duplicate passwords, deleting passwords and of course nothing comes up. Did I skip a video or something?

    This is the documentation page about changing passwords using the browser extension:

    https://support.1password.com/generate-website-password/

    Is this the process you are following?

    About deleting items instead, if you are using the browser extension you can follow these instructions:

    https://support.1password.com/1password-com-items/#archive-and-delete-items