Forum Discussion

Fichte's avatar
Fichte
New Contributor
8 months ago

Importing from Bitwarden fails

I have rather large Bitwarden vault with 1500 entries, mostly logins but also secure notes, serials and credit card informations. Many use additional custom fields. When I follow the instructions an...
discussion
macos
vault management
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
8 months ago

Hello danaimone and Fichte! 👋

I'm sorry that you're both running into trouble when importing items from Bitwarden. So that I can better understand the situation can you tell me the following: 

  1. Do you run into the same issue when using either 1Password.com and the 1Password desktop app to import the Bitwarden .json file? You can find instructions for both methods here: Move your data from Bitwarden to 1Password
  2. Can you post a screenshot of the error message that you receive? 


I look forward to hearing from you. 

-Dave

danaimone's avatar
danaimone
New Contributor
8 months ago

Hi 1P_Dave, thanks for the reply. My issue occurred specifically with the 1Password Desktop app. I'm running macOS Sonoma Version 14.7.1, 1Password for Mac 8.10.64 (81064007). 

Here's the error that appears in the desktop app upon import:

I just tried it in the web app and it seems to have worked just fine with the same file (thanks for that suggestion, not sure why I didn't try that before), so this seems isolated to the desktop app.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    8 months ago

    danaimone 

    I'm happy that the web app in the browser allowed you to import the json file from Bitwarden. The importer in both the web app and the desktop app should work the same way and I'd like to see what might be going wrong in the desktop app. Please create a diagnostics report from your Mac:

    Send a diagnostics report (Mac)

    Attach the diagnostics to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/importing-from-bitwarden-fails/152373/replies/152684
    • Your forum username: Danaimone


    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave

    • danaimone's avatar
      danaimone
      New Contributor
      8 months ago

      LXW-53414-452