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Llvwbug's avatar
Llvwbug
New Contributor
4 months ago

Newbie who cannot get into 1Password account

Newbie , just paid this morning for 2 different accounts. I tried to put in a password in setting first account when I had to go back and generate a password but then I lost my place to enter it. Talked to a bot for help. Not getting anywhere the bot set up a live rep who had a ticket # for me but sent a email that said wait for him to get back with me. Never did all day. 
I ended up setting up a new account and that time it said I already had an account. So it’s a catch 22 for me. I paid for 2 accounts and still not able to use even 1 of them. I feel like they ripped me off. Anyone have a help for me. 
thank you in advance 

llvwbug

5 Replies

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    4 months ago

    The team is aware of a bug report and working on a resolution. It (resolution) does not seem to be in the current release. Please be sure to keep your instances up to date to ensure you get the relevant fix when it is released.

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That after setting up 1password, and then having an issue, it doesn't suggest a password for the 1password community...

So whilst 1password is filling in passwords, it's not suggesting strong ones, please help.

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o...","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwxNTgyNDEsMTU4MjQx","node":{"__ref":"ForumReplyMessage:message:158241"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}]},"Conversation:conversation:158237":{"__typename":"Conversation","id":"conversation:158237","solved":false,"topic":{"__ref":"ForumTopicMessage:message:158237"},"lastPostingActivityTime":"2025-06-23T13:04:06.368-07:00","lastPostTime":"2025-06-23T13:04:06.368-07:00","unreadReplyCount":1,"isSubscribed":false},"ModerationData:moderation_data:158237":{"__typename":"ModerationData","id":"moderation_data:158237","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:158237_2":{"__typename":"Revision","id":"revision:158237_2","lastEditTime":"2025-06-23T13:01:50.678-07:00"},"CachedAsset:theme:customTheme1-1752756449823":{"__typename":"CachedAsset","id":"theme:customTheme1-1752756449823","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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1Password not suggesting password for Community sign-up","moderationData":{"__ref":"ModerationData:moderation_data:158241"},"body":"

Heya' ian_watkinson​ 👋

\n

We recently transitioned to a new platform for the 1Password Community, and because of how the registration form is built, 1Password sees the fields as ones to fill, not ones to generate a new password for. It’s a bit of a weird edge case, and our team’s already looking into it.

\n

Appreciate you flagging it — and sorry for the irony. We feel it too. 😅

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