Signing back into the Community for the first time? You'll need to reset your password to access your account.  Find out more.

Forum Discussion

chupon's avatar
chupon
Occasional Contributor
2 years ago

Issues with 1Password in the browser since upgrading to macOS Sonoma 14.0

  1. Browser extension keeps requiring master password quite often. It doesn't accept the fingerprint unlock. The main MacOS application is working normally.
  2. Performance is spotty. Sometimes it works as expected, other times it can take almost 5 seconds to open.

1Password Version: 1Password for Mac 8.10.16 (81016047)
Extension Version: 2.15.1
OS Version: macOS 14.0
Browser: Brave

  • chupon's avatar
    chupon
    Occasional Contributor

    Actually I timed it and it took almost 10 seconds. I have a video clip if it helps. Not sure how to upload as it it doesn't let me do those file extensions.

  • For your privacy please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question. That will also get a direct line of communication going should we need logs and so forth.

  • Thank you chupon.

    Did you receive a Support ID number? If so can you share it here so I can locate your ticket and close the loop?

    Thanks!

  • Thanks chupon

    Since we have a direct line of communication going via email, let's continue it there.

    ref: WSU-86315-497