Forum Discussion
log into a website after installing 1Password on phone, I get a blank screen and can't do anything
After installing 1PW, when I try to log into sites on my phone that I have set up in 1PW, I get a blank screen. If I pull down on the screen I get a spinning icon that goes about 1/2 the way through...
1P_Timothy
Community Manager
Community ManagerHi @gwbella, that certainly doesn't sound right. My apologies for any inconvinience here!
I'd like to ask you to try signing in to a website, as you mentioned, then create a diagnostics report from your Android device:
Sending Diagnostics Reports (Android)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
* A link to this thread: https://1password.community/discussion/139046/log-into-a-website-after-installing-1password-on-phone-i-get-a-blank-screen-and-cant-do-anything#latest
* Your forum username: gwbella
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
