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rickwexler's avatar
rickwexler
New Contributor
2 years ago

login details not accepted

I have several users on the same Windows 10 PC and have access to 1Password on one of the users so I can access the secret code and password. When I try to set up 1Password on a different user on the...
windows
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello rickwexler! 👋

I'm sorry that you're unable to sign into the 1Password desktop app on your Windows PC. Can you sign in if you type the Secret Key and account password manually rather than copying and pasting them in?

If you can't then can you tell me if you're able to log in to your 1Password account on 1Password.com (in the browser, not the app)?

I look forward to hearing from you.

-Dave

P.S. I've removed the image from your post since it contained an email address and I wasn't sure if you wanted that posted publicly.