login details not accepted

rickwexler

My apologies for the delay in responding. Try this alternate method to add the account to the 1Password app:

1. In your browser, sign in to your account on 1Password.com.
2. Click your name in the top right and choose Get the Apps.
3. Click "Add your account directly" and allow your browser to open 1Password. You'll see your account details in the app.
4. Enter your 1Password account password and click Sign In.

If that still doesn't work, I'd like to ask you to create a diagnostics report from your Windows PC:

Sending Diagnostics Reports (Windows)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/144363/login-details-not-accepted
• Your forum username: rickwexler
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave