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rickwexler's avatar
rickwexler
New Contributor
2 years ago

login details not accepted

I have several users on the same Windows 10 PC and have access to 1Password on one of the users so I can access the secret code and password. When I try to set up 1Password on a different user on the...
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rickwexler's avatar
rickwexler
New Contributor
2 years ago

Dave - The alternate method described above to add the account failed with the same error. Therefore I need to send the Diagnostic Report.

Your instructions said to send the 1pdiagnostics file in a separate email which I did but the web instructions said to include it in the public reply which I did NOT based on your advice.

I should point out the 1pdiagnostics file could only be generated from the user which already can access 1Password. I can't create a 1pdiagnostics file from the other user because I can't access 1Password.

I sure hope all this makes sense to you. Thanks!

Rick