Forum Discussion

Former Member's avatar
Former Member
2 years ago

Login popup even when already logged in?

There are a few sites that I go to and it always pops up a dialog offering to log me in when I am already logged in (so no login dialog is on the page).
This happens all the time for me on teslamotorclub.com for example.

Feels like a bug to me...


1Password Version: 8.10.13
Extension Version: 2.14.1
OS Version: MacOS & WIndows 11
Browser: Edge

20 Replies

  • LydiaH1P's avatar
    LydiaH1P
    Icon for 1Password Team rank1Password Team

    @ScottChapman I'm also unable to access the website in question. Can you collect some page details and send them to us via email?

    1. On the page exhibiting the behaviour, right click the 1Password icon in your browser toolbar.
    2. Click Help and choose Collect Page Structure.
    3. 1Password will save a .json file to your "Downloads" folder.
    4. Attach the downloaded .json file to the email.

    Also, if possible, can you provide a screenshot demonstrating the behaviour?

    Please address the email to support+forum@1password.com with a link to this thread.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. We look forward to hearing from you!

  • Former Member's avatar
    Former Member

    https://www.atomtickets.com/

  • Thanks for getting back to us @ScottChapman, I am unable to access the website you have sent across can you confirm if the URL is correct? Are you able to send over a screenshot demonstrating the behaviour?

    Thank you!

  • Former Member's avatar
    Former Member

    Same thing happens on atomtickets.com

  • Former Member's avatar
    Former Member

    Thanks, for the record, it started happening again on my windows machine (which seems odd since it seemed to be OK for like a day).

  • Thank you for getting back to me @ScottChapman, I was able to reproduce the behaviour you are describing and have filed an issue with our development team to see if we can improve the behaviour on this page in a future update.

    I'm sorry for the disruption, let us know if there's anything we can help with in the meantime.

    ref: dev/core/core#24040

  • Former Member's avatar
    Former Member

    ...And for the record that popup comes up EVERY time the page is loaded...

  • Former Member's avatar
    Former Member

    Yea, it occurred to me that would have been useful! ;-)

    So, it now isn't happening any more (at least on my windows machine). It does still happen on my Mac though:

  • Hey @ScottChapman,

    Can you send over a screenshot of the dialog you are seeing so I can fully understand? Please be mindful to hide any personal information before sending this over.

    Thanks!