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mlgator's avatar
mlgator
New Contributor
31 days ago

Lost Secret Ket "Emergency Kit"

Hello, I am locked out of my app and can't find my password or secret key. The "Bot" was useless and while I have two tickets in with support it's been hours and no response. Is their a human to call with this company??

ios

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  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    31 days ago

    Hello mlgator​! 👋

    I'm sorry to hear you're experiencing issues with accessing your 1Password account. I know how important it is to be able to access your 1Password data, and the team and I will help as much as possible. 

    At 1Password, we value your privacy and security. Because of that, your account password and Secret Key are tools to decrypt your information and are stored on your device. They are never transmitted to us and we cannot provide them to you: About your Secret Key

    Do you have any devices that are still signed in at the moment? If you do, you can locate your sign in information there: Find your Secret Key or Setup Code

    If you don't have any devices where you're signed into 1Password, and you don't have your Emergency Kit or a recovery code, then are you using a 1Password Families membership? If you are, then your family organizer can help you recover your account: Recover accounts for family or team members

    If you still can't access 1Password then our team will reach out to you via email soon to discuss the available options. Keep an eye on your Inbox. To prevent having the same conversation in multiple places at once, I'll close this community thread. 

    -Dave