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Former Member's avatar
Former Member
5 years ago

Mac - See 1Password but click to unlock doesn't work

Hi, I'm using MacOS 11.6 and Safari 15.0. I have used 1P for years but lately when I come to a p/w field, the dialog box will show up, but when I try to click on the Unlock, nothing happens. If I click on the 1P icon in the Safari toolbar nothing happens. If I click on the 1P icon in the Main/System tool bar nothing happens. I have to click on 1P in the tray and then find the site. Not certain what happened. Any suggestions would be appreciated. Thanks.

1Password Version: 7.9
Extension Version: Not Provided
OS Version: MacOS 11.6

macos

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  • Former Member's avatar
    Former Member
    5 years ago

    Hi Ag_Ana,

    That did the trick. I specifically quit every application and then shut down the Mac M1. Then started up and loaded up my applications. It worked like it used to. I know for Windows which we use in work you always 'reboot' the PC but I haven't had to think that way on a Mac in so long, I forgot. Thanks, stan

  • Former Member's avatar
    Former Member
    5 years ago

    Hi @StanPHL!

    Can you please try quitting 1Password completely (right-click on 1Password mini in the menu bar at the top right of your screen > Quit 1Password Completely), and then relaunch 1Password?